The chat is saying that no agents are available. We're trying additional chats in parallel. Also trying to check through business center. Eric ________________________________ From: virendra rode <vrode@outages.org> Sent: Saturday, February 28, 2026 6:28:54 PM To: Post outages meta-discussion (troubleshooting, analysis, post-mortem, etc) <outages-discussion@outages.org> Cc: Eric C. Miller <eric@ericheather.com> Subject: Re: [Outages-discussion] AT&T outage escalation On Sat, 2026-02-28 at 22:48 +0000, Eric C. Miller via Outages- discussion wrote:
Hello, does anybody have a working outage escalation list? Our contacts aren't answering on the weekend and express ticketing isn't letting us create tickets. It seems that nobody staffs their call center numbers anymore either.
Thank you!
Eric
Are you not able to get through to the duty manager? Try using the chat feature. /vrode
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