Email to SMS is dead (or nearly so)... long live - what?
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies? If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves." -- Jeff Shultz -- Like us on Social Media for News, Promotions, and other information!! <https://www.facebook.com/SCTCWEB/> <https://www.instagram.com/sctc_sctc/> <https://www.yelp.com/biz/sctc-stayton-3> <https://www.youtube.com/c/sctcvideos> _**** This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ****_
Check out Pushover.net. I've been using it for a few years for things. There's plenty of scripts for native integrations, but a simple email to notification is really easy. And you can even create ones that require pushing an Acknowledgement button to stop them from sounding. On Mon, Jul 21, 2025 at 9:46 AM Jeff Shultz via Outages-discussion < outages-discussion@outages.org> wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
-- Jeff Shultz
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Seconding recommendation of Pushover. Just Works(tm), with a lot of control over various bits and pieces. Pricing model is wonderful (one-time payment). Use PagerDuty et al if you need a more "complete" solution or have complex needs. -- | Jeremy Chadwick jdc@koitsu.org | | UNIX Systems Administrator PGP 0x2A389531 | | Making life hard for others since 1977. | On Mon, Jul 21, 2025 at 09:49:49AM -0700, Andrew Kraut via Outages-discussion wrote:
Check out Pushover.net. I've been using it for a few years for things. There's plenty of scripts for native integrations, but a simple email to notification is really easy. And you can even create ones that require pushing an Acknowledgement button to stop them from sounding.
On Mon, Jul 21, 2025 at 9:46 AM Jeff Shultz via Outages-discussion < outages-discussion@outages.org> wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
-- Jeff Shultz
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_**** This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ****_
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On Mon, 21 Jul 2025 at 09:54, Andrew Kraut via Outages-discussion <outages-discussion@outages.org> wrote:
Check out Pushover.net. I've been using it for a few years for things. There's plenty of scripts for native integrations, but a simple email to notification is really easy. And you can even create ones that require pushing an Acknowledgement button to stop them from sounding.
another recommendation from me. jcs even has a blog post regarding this as well: https://blog.pushover.net/posts/2025/4/att-email-text
PagerDuty? Slack integration? -Mike
On Jul 21, 2025, at 09:44, Jeff Shultz via Outages-discussion <outages-discussion@outages.org> wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
-- Jeff Shultz
-- Like us on Social Media for News, Promotions, and other information!!
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_**** This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ****_
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PagerDuty but only with the addition of the SMS / voicecalls. I had more than one occasion where the push notification side of it failed. Or you could just get a USB GSM/LTE dongle or gateway box and use it to send SMS (or voice calls) if you want to be only counting on a cellular carrier rather than the carrier plus application provider plus [Apple|Google] for thier push notification infrastructure. On 7/21/25 9:50 AM, Mike Lyon via Outages-discussion wrote:
PagerDuty? Slack integration?
-Mike
On Jul 21, 2025, at 09:44, Jeff Shultz via Outages-discussion <outages-discussion@outages.org> wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
-- Jeff Shultz
-- Like us on Social Media for News, Promotions, and other information!!
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_**** This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ****_
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Hi, On Mon, Jul 21, 2025 at 09:42:58AM -0700, Jeff Shultz via Outages-discussion wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
Have a small LTE router with a SIM card that just sends out SMSs as needed, API driven... (Teltonika RUT240/241 is easy to work with) or use one of the more dedicated SMS sending services like twilio.com... The first one is more expensive but will work if your Internet is gone and you want to be notified :-) - the second is more suitable if your volume is significant and "one router with one GSM modem" is just too slow. I wouldn't ever do anything time critical relying on e-mail outside my network... gert -- "If was one thing all people took for granted, was conviction that if you feed honest figures into a computer, honest figures come out. Never doubted it myself till I met a computer with a sense of humor." Robert A. Heinlein, The Moon is a Harsh Mistress Gert Doering - Munich, Germany gert@greenie.muc.de
Hi, side note... don't go for RCS instead of SMS for anything more important than advertising. It needs mobile data to be delivered, as opposed to "phone connected to the GSM/.../5G network" which is sufficient for SMS. Plus, Google infrastructure. So yes, call me old-fashioned :-) (our alerting escalates to actual phone calls, in case SMS do not arrive). gert -- "If was one thing all people took for granted, was conviction that if you feed honest figures into a computer, honest figures come out. Never doubted it myself till I met a computer with a sense of humor." Robert A. Heinlein, The Moon is a Harsh Mistress Gert Doering - Munich, Germany gert@greenie.muc.de
Long ago I worked at a company which will remain nameless, we had a cellular modem for sending SMSs if anything went wrong. It worked well, didn't need the internet to function, notifications were almost immediate. The problem was the box was in the same datacentre as all the equipment. the whole district lost power, the UPSs ran dry, the backup generators failed and so when the power went out we were not alerted as there was no external monitoring. The first we knew was arriving in the office and customer support were screaming. It was rather, er, awkward to have been so unaware. It wasn't that we could have done anything, flying over to the datacentre wouldn't have achieved anything of course. Meanwhile the merchants using the service would have lost tons of cash. Needless to say, we set up more monitoring systems after that ;-)
Once upon a time, Paul M - outages <paul+outages@mansfield.co.uk> said:
The problem was the box was in the same datacentre as all the equipment. the whole district lost power, the UPSs ran dry, the backup generators failed and so when the power went out we were not alerted as there was no external monitoring.
We used a USB modem for SMS as well... and had a separate 2U rack-mount UPS just for the monitoring server. -- Chris Adams <cma@cmadams.net>
Most datacenter contracts prohibit batteries in your cabinets. For good reason, relating to fire codes and firefighters knowing where to expect such hazards. The far better solution is yo have something external that can notice when a datacenter goes away or services stop responding. Owen
On Jul 23, 2025, at 08:44, Chris Adams via Outages-discussion <outages-discussion@outages.org> wrote:
Once upon a time, Paul M - outages <paul+outages@mansfield.co.uk> said:
The problem was the box was in the same datacentre as all the equipment. the whole district lost power, the UPSs ran dry, the backup generators failed and so when the power went out we were not alerted as there was no external monitoring.
We used a USB modem for SMS as well... and had a separate 2U rack-mount UPS just for the monitoring server.
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Once upon a time, Owen DeLong <owen@delong.com> said:
Most datacenter contracts prohibit batteries in your cabinets. For good reason, relating to fire codes and firefighters knowing where to expect such hazards.
Yeah, this was in our own facility (an ISP). -- Chris Adams <cma@cmadams.net>
Out of curiosity, to datacenters offer (as an additional-cost service of course) to add customer POC's to their notifications on whatever monitoring equipment they might have? So when, for example the commercial power to the facility fails, not only does the datacenter staff know, but the customers can know as well (and perhaps start planning workarounds)? On Wed, Jul 23, 2025 at 9:21 AM Owen DeLong via Outages-discussion < outages-discussion@outages.org> wrote:
Most datacenter contracts prohibit batteries in your cabinets. For good reason, relating to fire codes and firefighters knowing where to expect such hazards.
The far better solution is yo have something external that can notice when a datacenter goes away or services stop responding.
Owen
On Jul 23, 2025, at 08:44, Chris Adams via Outages-discussion < outages-discussion@outages.org> wrote:
Once upon a time, Paul M - outages <paul+outages@mansfield.co.uk> said:
The problem was the box was in the same datacentre as all the equipment. the whole district lost power, the UPSs ran dry, the backup generators failed and so when the power went out we were not alerted as there was no external monitoring.
We used a USB modem for SMS as well... and had a separate 2U rack-mount UPS just for the monitoring server.
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On Wed, Jul 23, 2025 at 11:22 AM Owen DeLong via Outages-discussion <outages-discussion@outages.org> wrote:
Most datacenter contracts prohibit batteries in your cabinets. For good reason, relating to fire codes and firefighters knowing where to expect such hazards. The far better solution is yo have something external that can notice when a datacenter goes away or services stop responding.
There must be some amount of battery power you can have, as just about every server holds a lithium button cell to retain system clock plus something like a 1000 mAh Lithium Ion pack to protect the RAID controller cache. rechargeable RAID controller cache batteries found inside the chassis of just about every server, and on storage filer heads. Which is more battery capacity than you need to keep a small dedicated SBC and cellphone live for a few minutes to send an alert. That's something which should not need a UPS with a whole extra shelf full of batteries. I'd suggest the best solution is have both internal and external monitoring. It is good to be able to know immediately if the externally-detected outage is due to power or due to network, and an only external monitor cannot say which one of those.
Owen -J
Hello For many years now, I've worked at companies that use PagerDuty, OpsGenie, or something similar. Basically, the monitoring software sends the alert to an endpoint that then forwards via whatever method you desire like SMS, email, phone call, or app notification on your phone, in a highly configurable manner. That's the basic gist. I imagine there are free alternatives out there, but I'm not familiar with them. Good luck! -- Matt Barton matt@netmonkey.net On Mon, Jul 21, 2025, at 12:42 PM, Jeff Shultz via Outages-discussion wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
-- Jeff Shultz
PagerDuty and Pushover have done well for me. In a past role, we had our NMS send to a dedicated MS Teams channel, which was also pretty handy. Nice to be able to turn notifications on/off as needed. If you really want something SMS based, you could always use a webhook to send from your NMS to a Twilio or similar product. Personally, I’m very much ok with *not* using SMS considering the volume of SMS spam that still somehow seems to get through. Tim
On Jul 21, 2025, at 11:48, Jeff Shultz via Outages-discussion <outages-discussion@outages.org> wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
-- Jeff Shultz
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_**** This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ****_
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We use SMS modems, like this one: MultiTech MTC-H5 We use email-to-SMS gateways as a backup for the system that monitors the monitoring system. Guess that's about to become a problem. (Well, it's never not been a problem ... delivery rates were about 50-50). Thanks, Mark On Mon, Jul 21, 2025 at 09:42:58AM -0700, Jeff Shultz via Outages-discussion wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
-- Jeff Shultz
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Long live..... Push notifications Example at https://support.pagerduty.com/main/docs/push-notifications but I suspect there are options on most services. On Mon, Jul 21, 2025 at 10:44 AM Jeff Shultz via Outages-discussion <outages-discussion@outages.org> wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
-- Jeff Shultz
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_**** This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ****_
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-- - Andrew "lathama" Latham -
We use a device called an SMS-eagle. requires a sim card. We got it for the case that if our internet went down, we could still send alerts. (our facilities dept uses it, and they need to know if the building systems are having an issue, even if the internet is down) Lots of functionality for a little device. Can use via api, but you can also send email to it that gets converted to sms for legacy apps. Can also do some rudimentary network tests on its own, and has some contacts on it that you can hook up to external sensors. Overall, I really like it. Newer models can do text to voice as well. rgt On Mon, Jul 21, 2025 at 12:50 PM Jeff Shultz via Outages-discussion < outages-discussion@outages.org> wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
-- Jeff Shultz
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_**** This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ****_
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I've used pushover for I think it must be a decade now for various notifications from monitoring systems and other alerts, and I've found it both easy to integrate and reliable, and a lot of things are pre-integrated. For more complex setups I've liked zenduty for including the sort of multi user scheduling, escalations, multi format notifications, etc. I like having a separate tool as you may want it to break through do not disturb, etc. and having either separate push based system or something that calls or sms's from a known source is a lot easier to make that happen than email or teams or another app you may want to silence except for that one important type of message, I mean you can in some apps configure that, but constantly adjusting those settings is usually painful. On 7/21/2025 12:42 PM, Jeff Shultz via Outages-discussion wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
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Hello. I prefer EMAIL to SMS for personal notifications. A lot of the issues arise because of the anti-spam solutions which block typical SMS alerts that appear to be 'spammy'. You might want to look at pushover as an alternative to using SMS. PS. I'm using Verizon, which still has EMAIL to SMS capabilities. Matthew On 7/21/2025 11:42 AM, Jeff Shultz via Outages-discussion wrote:
With AT&T discontinuing their Email to SMS bridge and the others getting somewhat unreliable, what methods are people using to get alerts from their NMS and SNMP and other monitoring services and devices to make their phones squawk when something dies?
If I could trust my phone's gmail client to reliably notify me I might go that route, but as one of my co-workers put it, "it goes in waves."
participants (19)
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Andrew Kraut -
Andrew Latham -
Chris Adams -
Gert Doering -
Glenn McGurrin -
James Sharp -
Jay Acuna -
Jeff Shultz -
Jeff Shultz -
Jeremy Chadwick -
jungle Boogie -
Mark Costlow -
Matt Barton -
Matthew McGehrin -
Mike Lyon -
Owen DeLong -
Paul M - outages -
Rob Taylor -
Tim Burke