I got one of these emails(we can't bill you and have turned off your service), and I am an ex-customer( by over a year and half). I got through to the customer support line, and they mention that a large number of emails were sent out by mistake, and that there shouldn't be anything wrong with your account. On Fri, Oct 5, 2012 at 3:11 PM, Kevin Day <toasty@dragondata.com> wrote:
http://www.clear.com has been down for at least the last hour. They've also sent two emails during the last hour that my service with them has been disconnected due to a billing problem (they recently charged me, seemed to go through okay). One already connected device is still working okay, but my other device hangs trying to authenticate.
If you're using Clear for connectivity, i'd suggest not disconnecting until they get this worked out. :)
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