[outages] Lightower (legacy Sidera) packet loss in New York area

We are seeing 20 - 25% packet loss on our Lightower Internet connection in New York City to multiple destinations. This is a legacy Sidera connection. Is anyone else experiencing the same issue? A traceroute shows: 1 2 ms 2 ms 3 ms 69.64.217.17.nyc.electricfiber.net [69.64.217.17] 2 1 ms 1 ms 1 ms 172.16.0.190 3 * * * Request timed out. 4 1 ms 2 ms 1 ms 166.63.159.161 5 2 ms * 2 ms cr1-te-0-7-3-0.newyork.savvis.net [204.70.224.254] 6 * * * Request timed out. 7 * * * Request timed out. 8 2 ms 2 ms 2 ms 206.132.7.195 Thanks. --Vincent