Let me preface this with I'm sorry for some very sketchy info here and only a couple of traceroutes, but I've got pneumonia and am working from home atm. Howdy. I'm Eric Esslinger, IS Manager at FPU, owner of AS63267 and our associated netblock of 104.171.208.0/20 We're unable to receive communication from AS7018 (AT&T Incorporated) through either of our upstream providers (Spectrum Enterprise aka Charter, and Iris networks). Looking glass sites in general show our bgp advertisements to be correct. Traceroutes to any site that requires AT&T that we've identified as a problem show the following (in the Charter case, which is our prefer: 1 6 ms 5 ms 6 ms 104.171.208.1 2 6 ms 5 ms 5 ms 96-33-106-193.static.kgpt.tn.charter.com [96.33.106.193] 3 5 ms 5 ms 5 ms dtr02mnchtn-tge-0-7-0-6.mnch.tn.charter.com [96.34.71.10] 4 11 ms 11 ms 11 ms crr01kgpttn-bue-200.kgpt.tn.charter.com [96.34.69.168] 5 20 ms 17 ms 17 ms crr02spbgsc-bue-401.spbg.sc.charter.com [96.34.69.254] 6 22 ms 20 ms 24 ms bbr01spbgsc-bue-4.spbg.sc.charter.com [96.34.2.50] 7 21 ms 20 ms 20 ms cha-b1-link.telia.net [213.248.98.25] 8 24 ms 23 ms 26 ms atl-b22-link.telia.net [213.155.137.122] 9 * * * Request timed out.
From a Charter cable customer in town, the same trace gets farther:
1 75-130-85-45.static.kgpt.tn.charter.com (75.130.85.45) 1.832 ms 1.174 ms 0.982 ms 2 * * * 3 acr09mnchtn-gbe-2-28.mnch.tn.charter.com (96.34.70.72) 13.900 ms 12.677 ms 12.753 ms 4 96-34-12-55.static.unas.mo.charter.com (96.34.12.55) 16.337 ms 14.036 ms 16.950 ms 5 96-34-13-27.static.unas.mo.charter.com (96.34.13.27) 12.622 ms 15.170 ms 11.405 ms 6 96-34-12-133.static.unas.mo.charter.com (96.34.12.133) 19.547 ms 96-34-12-143.static.unas.mo.charter.com (96.34.12.143) 23.507 ms 19.327 ms 7 crr02spbgsc-bue-401.spbg.sc.charter.com (96.34.69.254) 23.754 ms 31.793 ms 24.025 ms 8 bbr01spbgsc-bue-4.spbg.sc.charter.com (96.34.2.50) 30.195 ms 23.882 ms 28.211 ms 9 cha-b1-link.telia.net (213.248.98.25) 39.141 ms 39.260 ms 38.552 ms 10 atl-b22-link.telia.net (213.155.137.122) 40.886 ms 44.736 ms 39.673 ms 11 192.205.33.41 (192.205.33.41) 54.064 ms 45.201 ms 44.614 ms (continues) So at a minimum there is a problem at the 192.205.33.41 device. This is currently having a major impact on us, as both a provider and the Electric, Water, Sewer, and Gas utility for Fayetteville and Lincoln County TN, the Fayetteville/Lincoln County Tennessee hospital, City and County municipal government, the Police, Sheriff's department and 911, local EMA, and 4 of the 5 biggest banks, just to cover the more critical people affected. Does AT&T have anyone on this list that can help us out here? We've been beating against a brick wall for two days, hampered somewhat by my having walking pneumonia. Most of our contacts with AT&T are met with the standard brick wall of 'you're not our customer'. If anyone wants a reachability test, feel free to ping 104.171.208.1 I can be contacted off list via eesslinger@fpu-tn.com Thanks for your attention. Eric Esslinger Information Services Manager Fayetteville Public Utilities 408 College St W Fayetteville, TN 37334 931-433-1522 This message may contain confidential and/or proprietary information and is intended for the person/entity to whom it was originally addressed. Any use by others is strictly prohibited.