
On Tue, 24 Jun 2008, Dan York wrote:
On Jun 24, 2008, at 1:15 PM, Valdis.Kletnieks@vt.edu wrote:
On Mon, 23 Jun 2008 22:44:22 EDT, Christian Blair said:
We don't need everyone's traceroute. Hardly useful for others anyway unless they're your roommate.
Actually, you have that backwards.
If somebody posts a traceroute from a vastly different network location, that tells you something.
I think the question really is - is this list designed for *reporting* and confirming outages? Or is it designed for *diagnosing*/discussing/ troubleshooting outages?
If someone reports an outage, there is a degree of working with the reporter to confirm the outage that is necessary. (i.e. "AIM isn't working for me" and others either confirming or saying that it does work for them.) There have, though, been a couple of threads where this exchange has seemed to go on for a bit more than simple confirmation and dived more into troubleshooting.
The "reporting/confirming" type of list is a lower-traffic kind of list that's more announcement/alert-oriented. The "diagnosing/discussing" type of list could be a much higher-traffic list. Both are worthwhile types of lists to have... but they also may attract different subscribers.
Based on a couple of comments I've seen here, I think some folks may have signed up thinking they were getting the first type of list and are less interested in the second type of list. They may be more interested in "alerts" and not interested in "discussion".
I don't have a great solution to offer... I think the "community" here is probably too new to split into separate "alerts" and "discussion" lists. I also personally don't care which type of list it is. But I would suggest this difference in expectations is perhaps at the route of the original comment and others that have been on the list.
I think you covered it best. While outages does have some operational troubleshooting and peer-support going on, it is under the same threads. While imperfect, I agree completely that the community is too new to split. I think peer moderation and mail filters worked pretty good for us so far. Let's see if it keeps working, then I guess we can turn to meta-discussion.
My 2 cents, Dan
-- Dan York, CISSP, Director of Emerging Communication Technology Office of the CTO Voxeo Corporation dyork@voxeo.com Phone: +1-407-455-5859 Skype: danyork http://www.voxeo.com Blogs: http://blogs.voxeo.com http://www.disruptivetelephony.com
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