I got this out of bell: Start Time: 9:38AM End Time: 10:28AM Outage Duration: 50 min Root Cause: Prep work being done for a future Change Management release for CRS expansion caused the network outage. For now all prep work related to this provisioning job has been halted by Network team and is under review. The actual expansion once ready to proceed will be done as a release and notification sent to our customers as per Change Management guidelines. The outage also impacted out Help Desks where customers were getting fast busy due to the high volume of calls along with congestion on the Bell Mobility network as services restored due to call volumes as well. On Thu, Apr 30, 2015 at 10:44 AM, Ivan Kovacevic via Outages < outages@outages.org> wrote:
Got reports from our corporate users that their Mobile phones stopped working around 9:45 am ET. Recovered in some areas, others still out. Based on the reports below it seems to affect other services as well beyond mobile.
https://canadianoutages.com/status/bell
Best Regards,
Ivan Kovacevic
Vice President, Client Services
Star Telecom | www.startelecom.ca | SIP Based Services for Contact Centers
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