6 Dec
2010
6 Dec
'10
12:16 a.m.
On Sun, Dec 5, 2010 at 6:25 PM, Jeremy Chadwick <outages@jdc.parodius.com> wrote:
Comcast confirms the issue:
http://www.dslreports.com/forum/r25163231-
The above post also confirms their "status" page is not a real-time monitor, which means it shouldn't be relied upon. Don't they have a (capable) NOC? Amazing.
It's hard to suggest that their NOC isn't competent over something like this. Whose responsibility is communication to the customer? Most NOC's are only responsible for acting as middle-men to alert engineers when a problem appears, or to solve basic issues. Let's leave the pejorative remarks at the door, please.