"Offline completely", sadly, doesn't tell me if the issue is lack of sync/signal, packet loss, some IP addresses can't be reached, or what. As a comparison base, Mountain View next door seems up. That said: There was maintenance performed on 11/14 01:15 PST (UTC-0800) at the head end to introduce 4 downstream freqs (531/543/549/555MHz). This same maintenance was performed ~3 weeks earlier (10/20) and rolled back. The problem manifested both times as extremely bad packet loss (up to 30% in some cases). In this week's case, it lasted until 11/15 03:30 PST (~26 hours), although I have reports that other areas of MV were affected until 14:45. I don't know what was done on 11/15 to rectify the problem but I can tell that SNR and power levels for 573MHz (oddly enough) greatly improved after repair. Some other areas of Mountain View reported the issue lasting until 11/15 14:45. I only mention this because possibly the same is being done in SV. CSRs generally don't have knowledge of this being done, although eventually if it's widespread enough + enough calls come in, they start reporting it on 800-COMCAST as an automatic "there is a service outage in your area" message -- such was the case for me. HTH, albeit anecdotal and not directly for SV. -- | Jeremy Chadwick jdc@koitsu.org | | UNIX Systems Administrator http://jdc.koitsu.org/ | | Making life hard for others since 1977. PGP 4BD6C0CB | On Wed, Nov 16, 2016 at 09:58:04AM -0800, Matthew Carse via Outages wrote:
John,
Our offices in Sunnyvale are offline completely. I don’t have further details yet, waiting for our remote team.
Matt
On November 16, 2016 at 12:49:56 PM, John Neiberger (jneiberger@gmail.com) wrote:
I haven't heard of any issues this morning. Can you be more specific? I'll see what I can find out.
Thanks, John
On Wed, Nov 16, 2016 at 10:42 AM, Matthew Carse via Outages < outages@outages.org> wrote:
Anyone else seeing Comcast down in California?
We are seeing all our Comcast connections offline.
Matt
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