We are not aware of any issues that could have lead to the packet loss. We are now working directly with Mrs. Nelson to help her resolve any issues she is experiencing. Thank you, Rackspace NOC From: outages-bounces@outages.org [mailto:outages-bounces@outages.org] On Behalf Of Deborah Nelson Sent: Tuesday, July 27, 2010 12:38 PM To: outages@outages.org Subject: [outages] Rackspace DFW1 packetloss Greetings from the Pacific Northwest I have no idea what I'm doing but Comcast tells me that they are incapable of helping me solve all the internet connectivity issues I've been suffering over the last month. They recommend that I contact the companies that own the offending servers in order to ask for help. This is a very big for someone like me; having virtually no technical skills or a vocabulary for dealing with "issues" involving the internet. Still, I need to work and simply cannot until the matter is resolve. Hence this email to You, whoever you are :) I have left a voicemail with the gentleman below because his name is associated with one of the servers that has been plaguing my connections; 75.149.230.242. I do not know if You are affiliated with Mr. Howland or not. (shrug) Tim Howland http://wdogsystems.com/ 978-225-8494 I am hoping you have the patience and willingness to help me navigate options so that I can work with uninterrupted connections to my various clients' servers. Please and thank you. ___________________________ DLN Consulting Group Inc. Deborah Nelson T: 619.920.6074 E: dlnconsulting@comcast.net<mailto:dlnconsulting@comcast.net> Notice: This e-mail message and any attachment to this e-mail message may contain information that is confidential, proprietary, privileged, legally privileged and/or exempt from disclosure under applicable law. If you are not the intended recipient, please accept this as notice that any disclosure, copying, distribution or use of the information contained in this transmission is strictly prohibited. If you have received this e-mail in error, please immediately contact the sender by return e-mail or by telephone at 619.920.6074 and destroy the material in its entirety, whether electronic or hard copy format. Thank you. Confidentiality Notice: This e-mail message (including any attached or embedded documents) is intended for the exclusive and confidential use of the individual or entity to which this message is addressed, and unless otherwise expressly indicated, is confidential and privileged information of Rackspace. Any dissemination, distribution or copying of the enclosed material is prohibited. If you receive this transmission in error, please notify us immediately by e-mail at abuse@rackspace.com, and delete the original message. Your cooperation is appreciated.