Hello All, One of the support engineers at Flowroute chiming in, We will be sending out an official RFO here shortly. From the support side we are going to be building in some additional failover so that our support phones stay available during a situation like this in the future. We will always update our twitter in during a major event, https://twitter.com/FlowrouteNOC https://twitter.com/flowroute Thanks for your patience during this outage. On Fri, May 20, 2016 at 10:57 AM, chris via Outages <outages@outages.org> wrote:
same here......
you would really thing their support numbers should be on some out of band infrastructure....
atleast they acknowledged and confirmed its restored and its back up now
some carriers wont even admit problems if/when they have them so atleast props for that.....
https://twitter.com/FlowrouteNOC https://twitter.com/flowroute
On Fri, May 20, 2016 at 1:54 PM, Jordan Morris via Outages < outages@outages.org> wrote:
We saw about 17 minutes of up/down service with them maybe 8 minutes total were we did not get calls from them
*From:* Outages [mailto:outages-bounces@outages.org] *On Behalf Of *chris via Outages *Sent:* Friday, May 20, 2016 10:51 AM *To:* Izzy Goldstein - TeleGo <igoldstein@telego.net> *Cc:* outages@outages.org *Subject:* Re: [outages] flowroute down
it just came back up they acknowledged the issue on twitter
https://twitter.com/FlowrouteNOC
they were hard down for about 5-10 mins including their own phone numbers, website, SIP, everything
On Fri, May 20, 2016 at 1:49 PM, Izzy Goldstein - TeleGo < igoldstein@telego.net> wrote:
im logged into their portal
have not tested termination
On Fri, May 20, 2016 at 1:41 PM, chris via Outages <outages@outages.org> wrote:
flowroute appears to be down hard from here on the east coast
cant reach their sip proxies, website, cant call support phone numbers
chris
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