Anyone else having any issues reaching IP's on Charter communications? We have 3 sites down from our monitoring tool(peered via Level 3) and trace routes from level3's looking glass fail. Their looking glass also shows no routers to the /4 that our IP is part of. I've noticed issues from Centurylink's Looking glass as well on certain POP's and from Cogent as well. Traceroutes: I had to remove our office IP's for privacy but I think it gets the point across that we can't reach both ways. Oddly enough SSH seems to work sometimes so I wonder if its mostly an ICMP issue with occasional drops of other traffic. Office is in Ohio, IP/other route is in Tennessee but we also have it down in South and North Carolina.
From our office to the IP in question:
Tracing route to 75-137-33-21.static.jcsn.tn.charter.com [75.137.33.21] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 172.23.0.1 2 34 ms 35 ms 35 ms <Scrubbed> 3 176 ms 203 ms 203 ms <Scrubbed> 4 22 ms 22 ms * vlan213.car1.Detroit1.Level3.net [4.53.76.5] 5 35 ms 35 ms 34 ms ae-8-8.ebr2.Chicago1.Level3.net[4.69.133.242] 6 37 ms 37 ms 37 ms ae-23-52.car3.chicago1.level3.net[4.69.138.37] 7 79 ms 44 ms 41 ms 4.68.127.138 8 84 ms 71 ms 71 ms nyk-bb1-link.telia.net [213.155.131.240] 9 94 ms 58 ms 58 ms ash-bb3-link.telia.net [213.155.134.149] 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Traceroutes from our router back to our office:(got into it via DSL link) 1 * * * 2 * * * 3 * * * 4 * * * Traceroutes from our router to 8.8.8.8: Tracing route to 8.8.8.8 from 75.137.33.22 over a maximum of 30 hops 1 5ms 3ms 5ms 75.137.33.21 2 14ms 9ms 12ms 10.214.212.1 3 8ms 10ms 12ms 96.34.70.4 4 11ms 27ms 11ms 96.34.71.178 5 18ms 26ms 20ms 96.34.79.74 6 18ms 22ms 18ms 96.34.79.62 7 35ms 32ms 31ms 96.34.78.18 8 44ms 35ms 35ms 96.34.2.70 9 33ms 31ms 34ms 96.34.3.17 10 31ms 33ms 33ms 96.34.150.46 11 32ms 31ms 32ms 72.14.239.100 12 33ms 34ms 32ms 66.249.94.24 13 34ms 34ms 49ms 209.85.248.57 14 * * * 15 34ms 32ms 31ms 8.8.8.8