Is anyone from AT&T on this mailing list that could help us out in pushing for a fix? We're seeing some issues that look like a routing loop getting from AT&T networks: $ traceroute account.box.com traceroute: Warning: account.box.com has multiple addresses; using 107.152.25.197 traceroute to account.box.com (107.152.25.197), 64 hops max, 52 byte packets 1 172.20.10.1 (172.20.10.1) 23.643 ms 16.233 ms 4.400 ms 2 172.26.96.169 (172.26.96.169) 88.196 ms 49.009 ms 21.336 ms 3 172.16.126.36 (172.16.126.36) 31.343 ms 172.16.126.60 (172.16.126.60) 530.635 ms 201.699 ms 4 12.249.2.49 (12.249.2.49) 39.212 ms 104.090 ms 32.640 ms 5 12.83.180.82 (12.83.180.82) 49.394 ms 50.699 ms 40.146 ms 6 cr1.sl9mo.ip.att.net (12.122.18.9) 41.180 ms 39.546 ms 39.920 ms 7 ggr6.la2ca.ip.att.net (12.122.90.61) 36.784 ms 37.823 ms 41.714 ms 8 * * * 9 12.81.131.9 (12.81.131.9) 57.906 ms 66.188 ms 44.169 ms 10 * * * 11 12.81.131.9 (12.81.131.9) 686.796 ms 163.466 ms 43.789 ms 12 * * * 13 * 12.81.131.9 (12.81.131.9) 160.871 ms 54.204 ms 14 * * * 15 12.81.131.9 (12.81.131.9) 85.982 ms * * 16 * Thanks! -- Sahil Ganguly