I believe this was on the right track, as we are still seeing issues. I believe that it's specifically Frontier (at least in FL) that is having issues contacting AWS resources. We use a loyalty program called Astro that is on AWS and our point of sale (non AWS) is still timing out when the API call is being made. Giorgio/Cody, did you all come up with a resolution? Would love a solution, as our retail stores are doing most of their processes manually right now to get around this. -Jeff On Thu, Aug 18, 2022 at 2:38 PM Cody Wilson via Outages <outages@outages.org> wrote:
Thanks Giorgio! Sending case ID directly to you via your Amazon address.
On August 18, 2022, Giorgio Bonfiglio <me@grg.pw> wrote:
Hey Cody, can you please throw what you have in a support case and share its id with me? If you don’t have a support plan then some details direct to my Amazon email (bonfigg @ amazon com) would be appreciated too but I might not be able to respond/share findings directly (privacy data security etc etc).
Thanks! Giorgio
On 18 Aug 2022, at 17:25, Cody Wilson via Outages <outages@outages.org> wrote:
While we can see and replicate these issues externally, we're also seeing it intra-AWS networks, so it's certainly something within us-west-2 that's amiss here. Moreso looking for any corroboration with anyone else's issues at this point. Thanks Chris!
On August 18, 2022, Chris Wright <chris.wright@commnetbroadband.com> wrote:
AWS Health Dashboard looks clean. Is there a common carrier between your hosts and AWS?
https://health.aws.amazon.com/health/status
*Chris Wright* | Network Data Operations Engineer Network Operations and Integrations Commnet Broadband *E:* chris.wright@commnetbroadband.com *M: *423-584-9578 <https://www.commnetbroadband.com/> <image001.jpg>
*From:* Outages <outages-bounces@outages.org> *On Behalf Of *Cody Wilson via Outages *Sent:* Thursday, August 18, 2022 12:10 PM *To:* outages.org <outages@outages.org> *Subject:* [outages] TCP errors observed in AWS US-West-2
I'm noting a significant increase in TCP errors across multiple accounts in AWS us-west-2. Curious if anyone else with accounts are noting this too, or if it's localized to some hardware we happen to be on.
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