On , Rusty Hodge wrote:
FYI- This is the form letter that Cogent is sending to anyone who opens a ticket about the issues with Verizon. I'm starting to get a collection of them.
Dear Cogent Customer,
The latency and/or packet loss that you are experiencing to this destination is due to high traffic from one of our peers with Verizon. We have reached out to Verizon to request assistance resolving the amount of traffic they are sending on this peer and are awaiting their response. We will continue to reach out to them until they respond.
If you have any further questions please feel free to contact us by e-mail at support@cogentco.com or by phone at 877-7COGENT (877-726-4368).
Thank You,
Cogent Communications T 877.726.4368, option 2 F 202.295.9061 E support@cogentco.com
This is what they are sending when you open a ticket about att: Dear Cogent Customer, The latency and/or packet loss that you are experiencing to this destination is due to occasional high traffic with ATT. We have repeatedly requested augments to these congestion points and hope ATT will comply soon. While this has been escalated internally to the CEO level, we encourage you to also contact ATT customer support with your concerns and complaints. Their delay is a major impediment to internet traffic overall and contrary to net neutrality requirements. Our peering engineers will continue to address this on a daily basis until resolved. If you have any further questions please feel free to contact us by e-mail at support@cogentco.com or by phone at 877-7COGENT (877-726-4368). Thank You, Cogent Communications T 877.726.4368, option 2 F 202.295.9061 Also there were issues between level3 and att, we managed to get Level3 to shuffle around the traffic a bit, as the peering connections were running at 100%+ as well, this made things better, but supposedly things are still pretty much full though. geoff