Note for folks: This is SOP (standard operating procedure) for Verizon. You *will not* be able to get a root cause or RFO from any tech/engineer/support person you speak to. If you want an RFO, you need to ask your Support Director (or Sales Rep if you don't have such a person and you'll be appointed one). You'll need to give them a ticket number (doesn't matter if it's a masters ticket or not) and give them about 2-3 weeks. You'll get an official RFO then. -- | Jeremy Chadwick jdc@koitsu.org | | UNIX Systems Administrator http://jdc.koitsu.org/ | | Mountain View, CA, US | | Making life hard for others since 1977. PGP 4BD6C0CB | On Thu, Apr 18, 2013 at 09:34:03PM +0000, Network Operations wrote:
Additionally, their main support number is playing the follow automated message: "As of 15:27 PM, remediation cleared the events causing query failures to our authoritative DNS servers"
No reason given, and their support staff will not give out any answers other than there was a "domain outage". So, there was something, but there is no reason as to what it was.
-----Original Message----- From: Stephane Bortzmeyer [mailto:bortzmeyer@nic.fr] Sent: Thursday, April 18, 2013 5:30 PM To: Network Operations Cc: outages@outages.org Subject: Re: [outages] Verizon DNS Outage
On Thu, Apr 18, 2013 at 07:31:57PM +0000, Network Operations <NetworkOperations@etsms.com> wrote a message of 8 lines which said:
Having issues with Verizon DNS Servers.
It is very vague: could you produce at least a dig's output? We do not know if you talk about their resolvers or about the authoritative name servers for verizon.com.
verizon.com appears to works fine (served by Akamai DNS service).
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