Seeing high packet loss and latency to Facebook services from Comcast in Mountain View, CA. * www.facebook.com * www.instagram.com * www.messenger.com Ping for www.messenger.com: --- star.c10r.facebook.com ping statistics --- 164 packets transmitted, 110 packets received, 32.9% packet loss round-trip min/avg/max/stddev = 48.484/56.295/261.958/27.756 ms And here is a traceroute: $ traceroute www.messenger.com traceroute to star.c10r.facebook.com (157.240.3.20), 64 hops max, 52 byte packets 1 172.16.0.1 (172.16.0.1) 4.061 ms 5.813 ms 8.769 ms 2 96.120.91.25 (96.120.91.25) 24.801 ms 20.402 ms 19.775 ms 3 be-20009-rur02.santaclara.ca.sfba.comcast.net (68.87.195.189) 14.825 ms 17.473 ms 15.166 ms 4 162.151.78.129 (162.151.78.129) 17.093 ms 15.958 ms 19.341 ms 5 162.151.78.253 (162.151.78.253) 17.292 ms 18.793 ms 18.504 ms 6 be-3651-cr02.sunnyvale.ca.ibone.comcast.net (68.86.91.73) 18.208 ms 15.616 ms 20.786 ms 7 be-11025-cr01.9greatoaks.ca.ibone.comcast.net (68.86.87.158) 23.369 ms 19.778 ms 20.170 ms 8 be-10825-cr01.seattle.wa.ibone.comcast.net (68.86.85.197) 39.775 ms 38.383 ms 44.532 ms 9 be-10847-pe02.seattle.wa.ibone.comcast.net (68.86.86.226) 40.979 ms 39.799 ms 39.582 ms 10 * 66.208.228.2 (66.208.228.2) 53.482 ms * 11 po103.psw04.sea1.tfbnw.net (173.252.65.197) 50.868 ms po103.psw03.sea1.tfbnw.net (173.252.65.145) 35.061 ms 40.036 ms 12 173.252.67.73 (173.252.67.73) 34.965 ms 173.252.67.59 (173.252.67.59) 44.327 ms 173.252.67.135 (173.252.67.135) 36.749 ms 13 edge-star-shv-01-sea1.facebook.com (157.240.3.20) 45.418 ms 36.913 ms 36.493 ms