There's an issue I've been tracking for a few months now pertaining to a network link between Abovenet and Comcast which appears to become saturated (or impacted negatively in some way) at nearly the same time every night, and lasts for numerous hours, then ceases -- on a near-daily basis (no exaggeration). Latency and packet loss occur during this time, with latency hitting 150ms (sometimes higher), with packet loss ranging from 0.5% to 2.0%. I've been storing periodic traceroutes/mtrs for over a month showing this problem, and been tracking start/end times as well. Thankfully I own devices/have connectivity on both ends (src and dst, thus can provide mtrs/traceroutes from both directions. Analysis so far, done by myself as well as senior network techs at my co-lo provider, confirms this issue is with a link between Abovenet/Comcast, likely within the San Jose Great Oaks POP (which I'm familiar with as part of my job). I opened up a ticket on DSLR/BBR's Comcast Direct forum (which only Comcast employees can respond to/view tickets for) over a month ago. Someone has been viewing it, but nobody has replied except me. I've since made the issue public, where (of course) the general Internet community does not quite understand how peering arrangements/contracts work (people think that any company who has a contract with Abovenet can report issues, but that is simply not the case; you must be a POC for the transport to report issues with it), nor do they understand how a co-lo provider changing route preferencing can impact the provider financially (based on billing metrics, etc.). My co-lo provider is very strict with their routing policies, and it has to do with financial reasons that are their own business, not mine. The public thread is here, which also includes start/end times, traceroutes (both directions), and so on. I update it every day when the issue happens, and ~90% of the time edit my posts when the issue ends. http://www.dslreports.com/forum/r27085601-SF-South-Bay-Chronic-IP-network-la... Anyway, all the technical details aside: Is there anyone on this list who works for Comcast who can contact me off-list who is willing to investigate this and drive it to completion? An alternative would be for someone to contact me off-list with the name or Email address of someone (or division) who handles issues like this at Comcast. I'd love for Abovenet to get involved, but I have no contractual obligation to them. (If there is an Abovenet individual who is willing to investigate this "pro bono" per se, that would be awesome, but I imagine such is often above one's pay grade). -- | Jeremy Chadwick jdc at parodius.com | | Parodius Networking http://www.parodius.com/ | | UNIX Systems Administrator Mountain View, CA, US | | Making life hard for others since 1977. PGP 4BD6C0CB |