
Unless the app provides at least a number of connections affected, and maybe an ETR and a ticket number, it's not going to be terribly useful to the people who are the audience on the Outages list -- who are largely expected to be people running networks As the old comic says: "Press hard, you are making 30,000 copies." If 30,000 people don't need their pagers to go off, it's time to move the thread to -discuss. Thanks, -- jr '<admin/>' a ----- Original Message -----
From: "Livingood, Jason via Outages" <outages@outages.org> To: "Dustin Sneath" <dsneath@elkgroveparks.org> Cc: outages@outages.org Sent: Thursday, September 7, 2023 2:45:11 PM Subject: Re: [outages] [EXTERNAL] Comcast Metro-E Chicago and Suburbs
Sorry you don’t like it. As I said you can also use the app - when I did so a few months ago when we had an outage (tree down) it gave me an ETR and sent me a text message with status updates. Feel free to take a look at this help article: https://www.xfinity.com/support/articles/check-service-outage
I didn’t see any local outages in the HFC network near your location – so you may want to contact the tech support line for the Metro-E service for investigation.
Jason
From: Dustin Sneath <dsneath@elkgroveparks.org> Date: Thursday, September 7, 2023 at 13:18 To: Jason Livingood <Jason_Livingood@comcast.com> Cc: "outages@outages.org" <outages@outages.org> Subject: Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs
It is useless as an outage map, it just tells you "yep, it's out at your specific address, sorry about that". We're talking about a potentially widespread, infrastructure level issue affecting multiple towns... Not just "my Internet is out at home".
Pretty sad when ComEd has you guys beat at, well, anything.
(I know, I know, take it to -discuss)
On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason < Jason_Livingood@comcast.com > wrote:
Your family member can always check https://www.xfinity.com/support/status-map/ and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app.
Jason
From: Outages < outages-bounces@outages.org > on behalf of Dustin Sneath via Outages < outages@outages.org > Reply-To: Dustin Sneath < dsneath@elkgroveparks.org > Date: Wednesday, September 6, 2023 at 21:49 To: " outages@outages.org " < outages@outages.org > Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs
Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR.
Appears to affect a North/South line of communities stretching from O'Hare to Bridge view.
That's all the info I have; if anyone can provide anything more technical that would be appreciated.
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