Most public safety agencies in Massachusetts posted on Facebook and Twitter between 6 AM and 8 AM EST about wireless 911 outages caused by CenturyLink. It was affecting wireless routing, so some calls were being misrouted to other towns, or even other states; some callers were getting reorder tones or other error messages. The problem was reported to be resolved prior to 8 AM EST. Seeing reports from PSAP's that the issue started again in the last 15 minutes. This is wireless only. Landline 911 calls were / are not affected. On Fri, Dec 28, 2018 at 9:32 AM Mel Beckman via Outages <outages@outages.org> wrote:
Don't be a fear monger. I searched Facebook and found *three* posts about 911 outages, all of them simply reposts of local news stories.
Facebook is not "blowing up".
Sheesh!
[image: image1.PNG]
-mel via cell
-mel via cell
On Dec 28, 2018, at 5:23 AM, Josh Luthman via Outages <outages@outages.org> wrote:
Facebook is blowing up with 911 outages and claiming it's CenturyLink to blame.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Fri, Dec 28, 2018, 2:09 AM Erik Sundberg via Outages < outages@outages.org wrote:
Maybe light at the end of the tunnel...
latest we got from Centurylink was at 10:45pm CST.
Our engineers and technicians have identified the network element that has affected our customer services. Services are restoring, and the current estimated time for full recovery is four hours.
CenturyLink will be conducting an extensive post-incident investigation and root cause analysis to provide follow-up information to our customers impacted by this event. We will provide one more Sales Alert from this address once services are fully restored.
*From:* Rich Breton <richdbreton@gmail.com> *Sent:* Thursday, December 27, 2018 2:59 PM *To:* Christopher Conley <CConley@forsmarshgroup.com> *Cc:* Erik Sundberg <ESundberg@nitelusa.com>; outages@outages.org *Subject:* Re: [outages] CenturyLink Outages this morning
I understand that the transport waves went out first, and then they try to reroute to something in Arizona that begin introducing all of the broadcast traffic. How legit that is I’m not sure
Sent from my iPhone
On Dec 27, 2018, at 12:58 PM, Christopher Conley via Outages < outages@outages.org> wrote:
Finally received something useful from centurylink… I have more questions now like how broadcast traffic effect 4x Transport waves.
Ineptitude.
Christopher Conley
Systems Administrator | Fors Marsh Group
Arlington, VA
*From:* Outages <outages-bounces@outages.org> *On Behalf Of *Erik Sundberg via Outages *Sent:* Thursday, December 27, 2018 2:46 PM *To:* outages@outages.org *Subject:* Re: [outages] CenturyLink Outages this morning
Finally received something useful from centurylink… I have more questions now like how broadcast traffic effect 4x Transport waves.
Update:
On December 27, 2018 at 02:40 GMT, CenturyLink identified a service impact in New Orleans, LA. The NOC is engaged and investigating in order to isolate the cause. Field Operations were engaged and dispatched for additional investigations. Tier IV Equipment Vendor Support was later engaged. During cooperative troubleshooting a device in San Antonio, TX was isolated from the network as it was seeming to broadcast traffic consuming capacity, which seemed to alleviate some impact. Investigations remained ongoing. Following the isolation of the San Antonio, TX device troubleshooting efforts focused on additional sites that teams were remotely unable to troubleshoot. Field Operations were dispatched to sites in Kansas City, MO, Atlanta, GA, New Orleans, LA and Chicago, IL. Tier IV Equipment Vendor Support continued to investigate the equipment logs to further assist with isolation. Once visibility was restored to the site in Kansas City, MO a filter was applied to the equipment to further alleviate the impact observed. All of the necessary troubleshooting teams in cooperation with Tier IV Equipment Vendor Support are working to restore remote visibility to the remaining sites at this time. We understand how important these services are to our clients and the issue has been escalated to the highest levels within CenturyLink Service Assurance Leadership.
*From:* Outages <outages-bounces@outages.org> *On Behalf Of *Bruce Freshwater via Outages *Sent:* Thursday, December 27, 2018 1:24 PM *To:* outages@outages.org *Subject:* Re: [outages] CenturyLink Outages this morning
CenturyLink finally acknowledged:
Great Lakes Region CenturyLink Partners/Agents:
FYI. Our network is experiencing a disruption affecting customer services. Customers are currently unable to generate tickets through the Control Center portal.
We know how important these services are to our customers, and we are working to restore services as quickly as possible.
Our technical teams are working to resolve the issue, and we will provide updates as the situation progresses.
-bruce
On Thu, Dec 27, 2018 at 10:16 AM -0500, "Erik Sundberg via Outages" < outages@outages.org> wrote:
So it's a bad day for centurylink.
The lady who answered the phone for there NOC said that we are having a nation wide outage and we are unable to open tickets at this time. Please call be in 60-90 mins.
She had no info on what was going on
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*From:* Michael Bolton <mbolton@holmeselectricsecurity.com> *Sent:* Thursday, December 27, 2018 8:55:03 AM *To:* Erik Sundberg; outages@outages.org *Subject:* RE: CenturyLink Outages this morning
Seeing the same in NC. Circuits are up but the routing between POPs has changed and we are seeing higher than normal latency.
VoIP portal is down also. Allows you to login but you cannot make any changes or view any details.
*From:* Outages <outages-bounces@outages.org> *On Behalf Of *Erik Sundberg via Outages *Sent:* Thursday, December 27, 2018 9:45 AM *To:* outages@outages.org *Subject:* [outages] CenturyLink Outages this morning
*CAUTION:* This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
We are seeing a lot of centurylink circuits and services down this morning.
Centurylink Control Center portal comes up but auth failing unable to login
Waves down or bouncing
Denver - Seattle (Bouncing)
Denver - Chicago (Bouncing)
New York - Los Angeles (Down)
Chicago - Atlanta (Down)
ENNI Down in Denver (Down)
Still tying to open tickets with them there portal is not working and stuck on hold right now.
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