I really don't understand the logic of whoever wrote that status update. How does that update has any value at all its so vague and lacks any information "uh yeah we can confirm many hours later that there was a issue in an area that is unknown or too important to tell you anything specific, we applied a change that fixed said unknown problem and we will continue to monitor it even though it took many hours for us to react the first time around" i know you cant always be too specific but its really disappointing to see this kind of communication become somewhat the norm to customers who are paying that extra premium for an SLA. Problems happen but customers are a lot more understanding when theres good communication. This doesn't tell the customer anything chris On Thu, Aug 27, 2015 at 12:47 PM, Bobin Joseph via Outages < outages@outages.org> wrote:
We got this from Level3
Hello,
The network outage has been resolved.
*Event Conclusion Summary*
Start: August 26, 2015 19:15 GMT Stop: August 27, 2015 00:14 GMT
Root Cause: An unknown issue in Chicago, IL was impacting IP services. Fix Action: Adjustments were made to resolve the issue and restore services.
Summary: The IP NOC responded to an unknown issue in Chicago, IL that was impacting IP services. Tier III Technical Support were engaged to assist with investigations, and adjustments were made to resolve the issue and stabilize traffic. Monitoring continues to ensure stability. Should further issues be experienced, please contact the Level 3 Technical Service Center.
Thanks,
Bobin
*From:* Outages [mailto:outages-bounces@outages.org] *On Behalf Of *Ryan Gelobter via Outages *Sent:* Thursday, August 27, 2015 9:44 AM *To:* Rafael Possamai *Cc:* outages@outages.org *Subject:* Re: [outages] Level3/TW Telecom issues?
Was anyone able to get some useful information out of Level3 regarding this yesterday? Also is anyone else seeing similar issues?
On Aug 26, 2015 2:40 PM, "Rafael Possamai via Outages" < outages@outages.org> wrote:
Here's a graph showing some packet loss: http://imgur.com/KVAzetA
On Wed, Aug 26, 2015 at 3:16 PM, Matt Elliott via Outages < outages@outages.org> wrote:
Anyone else having issues on Level3? We’re seeing packet loss with anything that traverses Chicago.
Thanks,
Matt
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