In out continuing efforts to make the list more useful and of higher S/N for all users, I've created this wiki page: http://www.outages.org/index.php/How_To_Report_A_Problem which I propose to have Jared add to the list footer once we're semi-done fleshing it out. Remembering the standard wiki-rules of Be Bold and Assume Good Faith, I invite all those with something to contribute on the topic to contribute it there. I've included some suggested framing, but feel free to adjust as necessary; I'll be tossing some language into it myself, right after I... go... fix this outage. :-) Cheers, -- jra -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274