----- Forwarded Message -----
From: NOREPLY@les.net To: jra@baylink.com Sent: Saturday, October 19, 2013 5:37:46 PM Subject: LES.NET - Network ALERT Thank you for choosing LES.NET (1996) INC.
Hello.
Updates regarding Bell Outage. LES.NET is now receiving CC'd E-Mails with updates.
October 18, 2013 20:06 It has been reported that Bell is splicing fiber and services are starting to gradually restore. Still no change on the reported ETR.
October 18, 2013 18:52 Bell continuing to assess.. Demands for escalation made / reroute being denied
October 18, 2013 18:09 No ETR change from Bell Canada as of this email Emergency links (PSAP-911 , emergency response, some government) only are being rerouted to available paths. There is apparently not enough spare capacity to route any non-emergency paths, in fact other working circuits are being taken down by Bell Canada to make room for the emergency paths.
October 18, 2013 16:12 It appears if workers have drilled through something of Bell's, and they will have to dig in order to do any restoral.
October 18, 2013 15:15 We have confirmation that construction by 76 Adelaide has dug up fiber about 60 feet down for Bell Canada. Reported ETR by Bell is 18 hours, hopefully that is a gross over-estimate.
October 18, 2013 14:57 Additions to the email recipients, still no ETR from Bell. This appears to be affecting their customers as well.
October 18, 2013 14:41 There has been no update from Bell at this time, we still trying to get an ETR out of them.
October 18, 2013 14:26 We have just received confirmation that there is a major outage on one of the big 3 carriers in Canada. We will try and provide updates on an 30 minute to hourly basis.
October 18, 2013 12:50 Good afternoon, We are currently experiencing an isolated outage on certain elements in our network which is causing connection issues to some gateways. We have techs enroute to our main POPs in an attempt to locate the problem and correct this. We apologize for the inconvenience and appreciate your patience in this matter.
----- Previous Report -----
NOTE: This does not affect outbound calls, toll-free incoming, and U.S. incoming.
The initial report of a Bell equipment failure has been revised.
A Condominum construction crew has hit a major underground fiber in Toronto near the Adelaide Central Office.
ETA from Bell on Duct and Fiber Repair is 24-36 hours at this point. Parallel (Non-Bell Related) efforts are underway to re-route using alternate facilities which will likely shorten this timeframe.
If you would like updates on this issue, please open a Support Ticket, and we will respond as information becomes available.
You can always use the TEST DID Function on the Web Portal to check the status of your DID if it has been affected. Click Your DIDs - Click the DID affected, and click the Test DID function.
Areas affected are Montreal LIR an Kitchener LIR. (Reports of AreaCode 450 being affected as well) (See List Below - List is not exhaustive)
Atwood, ON Ayr, ON Baden, ON Breslau, ON Bright, ON Clifford, ON Drayton, ON Drumbo, ON Elmira, ON Elora, ON Galt, ON Gorrie, ON Harriston, ON Hespeler, ON Linwood, ON Listowel, ON Milverton, ON Monkton, ON New Dundee, ON New Hamburg, ON Palmerston, ON Plattsville, ON Preston, ON Shakespeare, ON St Clements, ON St Jacobs, ON Stratford, ON Tavistock, ON Wellesley, ON Beauharnois, QC Bedford, QC Beloeil, QC Boucherville, QC Chambly, QC Ch��teauguay, QC Chomedey, QC Clarenceville, QC Contrecoeur, QC Franklin Centre, QC Hemmingford, QC Howick, QC Hudson, QC ��le-Perrot, QC L'��piphanie-L'Assomption, QC Lachine, QC Lachute, QC Lacolle, QC Laprairie, QC Laval-Est, QC Laval-Ouest, QC Lavaltrie, QC Le Gardeur, QC Les C��dres, QC Longueuil, QC Marieville, QC Mascouche, QC Mirabel-A��roport, QC Mirabel-Saint-Augustin, QC Mirabel-Sainte-Scholastique, QC Napierville, QC Oka, QC Pointe-Claire, QC Pont-Viau, QC Rawdon, QC Rigaud, QC Roxboro, QC Saint-Andr�� Est, QC Saint-Bruno, QC Saint-Calixte-de-Kilkenny, QC Saint-Chrysostome, QC Saint-Constant, QC Saint-Denis, QC Saint-Eustache, QC Saint-Hippolyte, QC Saint-Jean, QC Saint-Lambert, QC Saint-Lin, QC Saint-Marc, QC Saint-Ours, QC Saint-R��mi, QC Saint-Sauveur, QC Saint-Vincent-de-Paul, QC Sainte-Anne-des-Plaines, QC Sainte-Genevi��ve, QC Sainte-Julie-de-Verch��res, QC Sainte-Julienne, QC Sainte-Madeleine, QC Sainte-Martine, QC Sainte-Rose, QC Sainte-Th��r��se, QC Shawbridge, QC Terrebonne, QC Varennes, QC Vaudreuil, QC Venise-en-Qu��bec, QC Verch��res, QC
----- Initial Report ----- BELL has experienced a catastrophic equipment loss at its Adelaide Central office in Toronto. This is affecting DIDs All or Parts of Ontario and Quebec.
There is no ETA at this point. If you would like updates on this issue, please open a Support Ticket, and we will respond as information becomes available.
How do you access LES.NET support ???
Easy! Log-in to LES.NET and create a "Support Ticket" ! There are plenty of categories to choose from (Billing, Support, Sales, LNP, etc.)
OR you can contact LES.NET by Telephone. Here are our numbers: International/Canada/USA: +1.204.944.0009 Canada/USA Toll-Free: +1.866.944.0009
Our hours of operation are 9:00am . 5:00pm, Monday to Friday, Central Standard Time.
The Support Ticket system is available 24 Hours a day, 7 Days a week.
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-- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA #natog +1 727 647 1274