I was disappointed with the email I got about the outage a few days ago: "coronavirus caused increased demand with messages and short call announcements that flooded our network" "mitigation was hampered because workforce was preparing to work remotely" "We have taken immediate steps" (yet here we are 3 days later) "Our team has worked through the night to ensure that our technical processes have been shored up." (missed something?) Status monitor says no issues, and if there was one, hides past issues. https://www.thinq.com/status-monitor The email sent to assure me that Thinq took steps to mitigate this issue going forward does not assure me given it is having issues again. It really burns my knickers when companies lack Ownership AND repeat failures in the same week. Beckman PS -- I wrote this email just to use "burns my knickers" in a sentence. Social Distancing is making me weirder. On Thu, 19 Mar 2020, Rob Whitlatch via Outages wrote:
Correspondence from ThinQ:
Service Alert 3/19/20 Started: 11:00AM EDT Updated: 11:40AM EDT Toll-Free Least Cost Routing (LCR) Domestic LCR International LCR
We're experiencing an intermittent service issue affecting call termination, causing partners to experience call setup issues or dropped calls. Our engineers are on top of the issue and actively restoring stability. To receive updates file a ticket via support@thinq.com. Partners with DNS SRV/A Record redundancy were restored to service within a few minutes. We're truly sorry for the impact this has had on your business, and any stress and frustration it has caused you personally. We hope that our transparency shows our commitment to you and all of our partners. Thank you.
-----Original Message----- From: Outages <outages-bounces@outages.org> On Behalf Of Matt Hoppes via Outages Sent: Thursday, March 19, 2020 12:02 PM To: Izzy Goldstein - TeleGo <igoldstein@telego.net>; outages <outages@outages.org> Subject: Re: [outages] thinq is down again
Our ThinQ trunks are working.
On 3/19/20 11:26 AM, Izzy Goldstein - TeleGo via Outages wrote:
--
Izzy Goldstein
Chief Technology Officer
Main: (212) 477-1000 x 2085 <tel:(212)%20477-1000>
Direct: (929) 477-2085 <tel:(929)%20477-2085>
Website:www.telego.com <http://www.telego.net/>
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