We were seeing the same thing. I finally got through to support and they confirmed a widespread outage that took out both of their call centers. Techs and noc working on it now. Amy Sass CITES SR. Windows Systems Admin, University of Illinois at Urbana-Champaign Lync Service Manager 2530 DCL 1304 W. Springfield Ave. Urbana, IL 61801 (217)265-0531 From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Jayson Navitsky via Outages Sent: Tuesday, November 25, 2014 5:45 PM To: outages@outages.org Subject: [outages] Windstream - Voice We're seeing some issues with Windstream voice in the Northeast, calls to Windstream customers seem to be either returning a fast busy or generic "network difficulties" message. Their customer support 800 #'s also seem to be down (maybe due to call volume?), so I'd guess this is somewhat widespread. -Jayson