Well, ok, more like an apology, but there's a teeny amount of detail in this Letter From The Boss: ----- Forwarded Message -----
From: "Zoom Video Communications" <velchamy.sankarlingam@zoom.us> Sent: Monday, August 24, 2020 9:37:57 PM Subject: Regarding August 24th Service Disruption
Dear Valued Zoom Customer,
As you may know, at 4:56 am PDT on August 24, Zoom experienced a partial disruption of our Meeting, Webinar, and website services. We largely restored service by 8:26 am PDT. We have determined that the cause of this service disruption was related to an application-level bug in our system, which resulted in a web login issue for customers.
We always take very seriously our responsibility to keep you connected, and we know that you are relying on us during this particularly challenging time. We deeply regret this incident and sincerely apologize. I’m personally disappointed that we have let you down and I am sorry for any inconvenience this may have caused.
I am proud of our dedicated team working to enable our customers’ work, schooling, and social lives during the global health crisis. We are intensely focused on scaling our collaboration and cloud technology to help Zoom reliably connect the world now and in the future. I'm here to get this right and will personally do my best to prevent disruptions like this from happening in the future. Zoom’s availability and reliability is a top priority and we appreciate all of your support.
Sincerely, Velchamy Sankarlingam President of Product and Engineering
I'm not sure how one is a President *of something*, but different strokes, I guess. Thanks to everyone for not swamping the list this morning. :-) Cheers, -- jr '<admin/>' a -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274