On Nov 7, 2013, at 4:29 PM, Vincent Aniello wrote:
Our circuits stabilized mid-afternoon, but shortly after 4pm EST we started seeing issues again.
Confirmed here as well, 7 out of 7 L2 tail circuits not passing traffic after a good hour of instability. FWIW, I don't recall any recent maintenance announcements from them, so this is a bit troubling (I'd expect this if we saw a big rollout of new code the night previous) since it came out of the blue. I can also confirm we saw our first outage much earlier than they acknowledged, one circuit lost connectivity at 5:23 a.m. I can also confirm that we did not see the physical layer go down once on any of our circuits, this seems to be occurring in the core, not the rings that actually service the buildings. We're legacy ConEd/RCN/Sidera, have no idea if this is happening with the LT network or not. We got what appears to be a bogus "all restored" email at 2:50 p.m. Charles
--Vincent
From: Karl Clapp <kclapp@staff.gwi.net> To: "outages@outages.org" <outages@outages.org> Date: 11/07/2013 03:23 PM Subject: Re: [outages] Lightower/Sidera - NYC Sent by: "Outages" <outages-bounces@outages.org>
I contacted their NOC about 45min ago. They have stated they are still working on resolution. They have reports about some services being functional, while other still experiencing packet-loss and latency. It does not sound like they have been able to identify the root cause and are still troubleshooting.
Here is the number I used to get through to their NOC: 888-583-4237, option 1. From there, just follow the prompts.
Fwiw, my customer circuit from NYC to NJ is still affected.
On Thu, Nov 7, 2013 at 10:25 AM, John Kinsella <jlk@thrashyour.com> wrote: Just as a data point, LT for me is routing into Equinix NY5 over HE, so at least there's connectivity...
My traceroute [v0.82] icmp (0.0.0.0) Thu Nov 7 07:24:09 2013 Keys: Help Display mode Restart statistics Order of fields quit Packets Pings Host Loss% Snt Last Avg Best Wrst StDev 1. 10.0.1.1 0.0% 29 6.7 3.2 0.8 12.2 2.7 2. 10.0.1.49 0.0% 28 8.0 4.3 1.5 13.1 3.0 3. 10.0.24.73 0.0% 28 6.7 4.5 1.9 14.7 3.4 4. 25.66.208.web-pass.com 0.0% 28 1.9 11.2 1.9 48.0 12.3 5. 2-1.760.core.fre.web-pass.com 0.0% 28 9.2 6.4 3.1 19.7 4.0 6. gige-g6-2.core1.fmt1.he.net 0.0% 28 9.6 12.4 3.5 26.4 6.2 7. 10gigabitethernet1-2.core1.sjc2.he.net 0.0% 28 11.9 9.5 3.5 18.7 4.3 8. 10gigabitethernet9-1.core1.nyc4.he.net 0.0% 28 87.9 79.5 73.3 92.7 5.5 9. 10gigabitethernet4-1.core1.nyc5.he.net 0.0% 28 76.6 80.5 73.6 106.7 7.0 10. lightower-fiber-networks.10gigabitether 0.0% 28 78.0 82.3 74.4 108.0 9.4 11. xe-8-3-0.nycmnyzrj91.lightower.net 0.0% 28 89.1 83.6 74.2 144.7 15.8 12. ae2-jrcynj67j41.lightower.net 0.0% 28 85.4 88.6 80.1 131.5 12.1 13. 192.154.116.14.lightower.net 0.0% 28 85.6 83.9 80.2 95.6 3.5 14. ???
John
On Nov 7, 2013, at 7:19 AM, Karl Clapp <kclapp@staff.gwi.net> wrote:
LightTower/Sidera master ticker for this is LT1323725.
I was able to get through their support line now.
The ETR is 1-2 hours from now.
--- Karl Clapp Network Engineering Manager Biddeford Internet Corp. d.b.a. GWI (AS5760) Office: 207.602.1144 Mobile: 207.641.3907 Fax: 207.286.2061
On Thu, Nov 7, 2013 at 9:39 AM, <SRonan@eexchange.com> wrote: Likely related to the fiber cut they experienced on their network earlier this week which they routed around.
Shane Ronan, Vice President – Technology Architect State Street Global Exchange | 1230 Avenue of the Americas, 18th Fl | New York, NY 10020 P (212) 259-3023 | M (347) 413-4503 sronan@eexchange.com
From: Jayson Navitsky <jnavitsky@gmail.com> Date: Thursday, November 7, 2013 at 6:55 AM To: "outages@outages.org" <outages@outages.org> Subject: [outages] Lightower/Sidera - NYC
Anyone else seeing any issues in NYC with Lightower/Sidera? Starting around 6:05AM (EST) we saw heavy packet loss across their network (from Sidera legacy) and some of our point to points bounce. The P to P's have some what stabilized (though we've seen a couple more bounces since then) the IP side of things have been pretty much unusable (we shut our session down.) It also looks like their phone system is having a problem - calls into them seem to drop after trying to connect to the NOC - which I'm sure is pretty busy.
-Jayson
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