*** CASCADED EXTERNAL NOTES 17-Nov-2017 23:42:12 GMT From CASE: ******** - Event Event Conclusion Summary Outage Start: November 17, 2018 22:38 GMT Outage Stop: November 17, 2018 23:05 GMT Root Cause: An equipment issue in Talledega, AL was impacting unprotected services. Fix Action: The equipment was reseated and services were restored. Reason for Outage (RFO) Summary: The Transport NOC reports an equipment issue in Talledega, AL was impacting unprotected services. Investigations were underway and a remote reboot was successful and services restored. Services are currently being monitored for stability. This service impact has concluded. Due to the nature of this outage, it may be necessary to reset your services locally at your equipment. If after that action has been performed a service issue prevails, please contact the TSC for troubleshooting assistance. There may be additional analysis and discovery that occurs as the incident is reviewed by NOC management. -- Hugo