We are receiving customer complaints of dropped calls on our USAD SIP trunks. We are also noticing intermittent packet loss and high variability in latency (according to ping/traceroute). Is anyone else experiencing problems? dwhite@quark:~$ dig +short -x 66.116.118.50 cust-66.116.118.50.switchnap.com. dwhite@quark:~$ ping -A -q -c 50 66.116.118.50 PING 66.116.118.50 (66.116.118.50) 56(84) bytes of data. --- 66.116.118.50 ping statistics --- 50 packets transmitted, 43 received, 14% packet loss, time 9992ms rtt min/avg/max/mdev = 46.929/153.021/512.515/119.183 ms, pipe 3, ipg/ewma 203.936/104.808 ms dwhite@quark:~$ mtr --report -c 50 66.116.118.50 HOST: quark Loss% Snt Last Avg Best Wrst StDev 1.|-- 10.0.2.1 0.0% 50 0.6 1.8 0.5 3.6 0.8 2.|-- olp-67-217-152-5.olp.net 0.0% 50 1.4 1.8 0.7 10.1 1.3 3.|-- router.olp.net 0.0% 50 0.9 0.9 0.7 4.1 0.5 4.|-- olp-67-217-152-34.olp.net 0.0% 50 1.2 7.0 1.2 277.4 39.0 5.|-- ae5-694.edge9.dallas1.lev 0.0% 50 8.2 8.6 8.1 23.8 2.3 6.|-- vlan80.csw3.dallas1.level 0.0% 50 8.1 11.8 8.1 20.5 4.2 7.|-- ae-82-82.ebr2.dallas1.lev 0.0% 50 8.2 8.7 8.1 17.6 1.5 8.|-- ae-2-2.ebr1.denver1.level 0.0% 50 22.6 25.8 22.5 34.3 4.3 9.|-- ae-1-6.bar2.lasvegas1.lev 0.0% 50 41.8 44.9 41.8 95.8 10.9 10.|-- ae-5-5.car2.lasvegas1.lev 0.0% 50 41.9 57.4 41.9 192.5 35.5 11.|-- switch-comm.car2.lasvegas 0.0% 50 42.7 42.8 42.6 43.1 0.1 12.|-- te2-6.las-core2-1.switchn 0.0% 50 42.9 51.6 42.6 239.4 35.7 13.|-- te4-1.las-esw09.switchnap 2.0% 50 43.2 43.9 42.9 59.0 3.0 14.|-- cust-66.209.71.30.switchn 34.0% 50 142.4 381.9 99.8 1371. 283.3 15.|-- cust-66.116.118.50.switch 64.0% 50 192.6 327.1 108.7 726.2 208.8 - Dan