Likewise. Must be addressing root cause now? Andrew Bunde Team Lead, Storage & Network (405) 217 3811 Direct (405) 543 8288 Mobile (877) 405 2446 Agio Support andrew.bunde@agio.com<mailto:andrew.bunde@agio.com> Agio | agio.com From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Vincent Aniello Sent: Thursday, November 07, 2013 3:29 PM To: kclapp@staff.gwi.net Cc: outages@outages.org; Outages Subject: Re: [outages] Lightower/Sidera - NYC Our circuits stabilized mid-afternoon, but shortly after 4pm EST we started seeing issues again. --Vincent From: Karl Clapp <kclapp@staff.gwi.net<mailto:kclapp@staff.gwi.net>> To: "outages@outages.org<mailto:outages@outages.org>" <outages@outages.org<mailto:outages@outages.org>> Date: 11/07/2013 03:23 PM Subject: Re: [outages] Lightower/Sidera - NYC Sent by: "Outages" <outages-bounces@outages.org<mailto:outages-bounces@outages.org>> ________________________________ I contacted their NOC about 45min ago. They have stated they are still working on resolution. They have reports about some services being functional, while other still experiencing packet-loss and latency. It does not sound like they have been able to identify the root cause and are still troubleshooting. Here is the number I used to get through to their NOC: 888-583-4237, option 1. From there, just follow the prompts. Fwiw, my customer circuit from NYC to NJ is still affected. On Thu, Nov 7, 2013 at 10:25 AM, John Kinsella <jlk@thrashyour.com<mailto:jlk@thrashyour.com>> wrote: Just as a data point, LT for me is routing into Equinix NY5 over HE, so at least there's connectivity... My traceroute [v0.82] icmp (0.0.0.0) Thu Nov 7 07:24:09 2013 Keys: Help Display mode Restart statistics Order of fields quit Packets Pings Host Loss% Snt Last Avg Best Wrst StDev 1. 10.0.1.1 0.0% 29 6.7 3.2 0.8 12.2 2.7 2. 10.0.1.49 0.0% 28 8.0 4.3 1.5 13.1 3.0 3. 10.0.24.73 0.0% 28 6.7 4.5 1.9 14.7 3.4 4. 25.66.208.web-pass.com<http://web-pass.com/> 0.0% 28 1.9 11.2 1.9 48.0 12.3 5. 2-1.760.core.fre.web-pass.com<http://core.fre.web-pass.com/> 0.0% 28 9.2 6.4 3.1 19.7 4.0 6. gige-g6-2.core1.fmt1.he.net<http://core1.fmt1.he.net/> 0.0% 28 9.6 12.4 3.5 26.4 6.2 7. 10gigabitethernet1-2.core1.sjc2.he.net<http://core1.sjc2.he.net/> 0.0% 28 11.9 9.5 3.5 18.7 4.3 8. 10gigabitethernet9-1.core1.nyc4.he.net<http://core1.nyc4.he.net/> 0.0% 28 87.9 79.5 73.3 92.7 5.5 9. 10gigabitethernet4-1.core1.nyc5.he.net<http://core1.nyc5.he.net/> 0.0% 28 76.6 80.5 73.6 106.7 7.0 10. lightower-fiber-networks.10gigabitether 0.0% 28 78.0 82.3 74.4 108.0 9.4 11. xe-8-3-0.nycmnyzrj91.lightower.net<http://xe-8-3-0.nycmnyzrj91.lightower.net/> 0.0% 28 89.1 83.6 74.2 144.7 15.8 12. ae2-jrcynj67j41.lightower.net<http://ae2-jrcynj67j41.lightower.net/> 0.0% 28 85.4 88.6 80.1 131.5 12.1 13. 192.154.116.14.lightower.net<http://lightower.net/> 0.0% 28 85.6 83.9 80.2 95.6 3.5 14. ??? John On Nov 7, 2013, at 7:19 AM, Karl Clapp <kclapp@staff.gwi.net<mailto:kclapp@staff.gwi.net>> wrote: LightTower/Sidera master ticker for this is LT1323725. I was able to get through their support line now. The ETR is 1-2 hours from now. --- Karl Clapp Network Engineering Manager Biddeford Internet Corp. d.b.a. GWI (AS5760) Office: 207.602.1144<tel:207.602.1144> Mobile: 207.641.3907<tel:207.641.3907> Fax: 207.286.2061<tel:207.286.2061> On Thu, Nov 7, 2013 at 9:39 AM, <SRonan@eexchange.com<mailto:SRonan@eexchange.com>> wrote: Likely related to the fiber cut they experienced on their network earlier this week which they routed around. Shane Ronan, Vice President – Technology Architect State Street Global Exchange | 1230 Avenue of the Americas, 18th Fl | New York, NY 10020 P (212) 259-3023<tel:%28212%29%20259-3023> | M (347) 413-4503<tel:%28347%29%20413-4503> sronan@eexchange.com<mailto:sronan@eexchange.com> From: Jayson Navitsky <jnavitsky@gmail.com<mailto:jnavitsky@gmail.com>> Date: Thursday, November 7, 2013 at 6:55 AM To: "outages@outages.org<mailto:outages@outages.org>" <outages@outages.org<mailto:outages@outages.org>> Subject: [outages] Lightower/Sidera - NYC Anyone else seeing any issues in NYC with Lightower/Sidera? Starting around 6:05AM (EST) we saw heavy packet loss across their network (from Sidera legacy) and some of our point to points bounce. The P to P's have some what stabilized (though we've seen a couple more bounces since then) the IP side of things have been pretty much unusable (we shut our session down.) It also looks like their phone system is having a problem - calls into them seem to drop after trying to connect to the NOC - which I'm sure is pretty busy. -Jayson ________________________________ http://www.statestreet.com/emaildisclaimer/ _______________________________________________ Outages mailing list Outages@outages.org<mailto:Outages@outages.org> https://puck.nether.net/mailman/listinfo/outages _______________________________________________ Outages mailing list Outages@outages.org<mailto:Outages@outages.org> https://puck.nether.net/mailman/listinfo/outages _______________________________________________ Outages mailing list Outages@outages.org<mailto:Outages@outages.org> https://puck.nether.net/mailman/listinfo/outages _______________________________________________ Outages mailing list Outages@outages.org<mailto:Outages@outages.org> https://puck.nether.net/mailman/listinfo/outages The information in this transmittal may be legally privileged, confidential, and/or otherwise protected by law from disclosure, and is intended only for the recipient(s) listed above. 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