Email delays for Symantec Email Security.cloud customers<http://stspg.io/5GUQ> Incident Report for Symantec An Incident Update Has Been Posted Update - Customers are still experiencing delays and timeouts whilst sending and receiving emails through the email.cloud service. Our engineers have correlated the situation to a degraded transatlantic network link. At this time we are actively working with the service provider restore the link. We will make a further posting at 15:00 UTC or as soon as more information becomes available. Apr 6, 12:26 UTC Previous Updates Update Customers are still experiencing delays and timeouts whilst sending and receiving emails through the email.cloud service. Our engineers have correlated the situation to a degraded transatlantic network link. At this time we are actively working with the service provider restore the link. We will make a further posting at 12:00 UTC or as soon as more information becomes available. Apr 6, 11:01 UTC Identified Customers are still experiencing delays and timeouts whilst sending and receiving emails through the email.cloud service. We will make a further posting at 11am UTC or as soon as more information becomes available. Apr 6, 10:00 UTC Investigating Customers have been reporting email server time outs and email delays when sending and receiving emails, especially to and from companies in the APJ region. Our engineering team is aware of the problem and are currently investigating. We will make a further posting at 10am UTC or as soon as more information becomes available. Apr 6, 08:48 UTC This incident affects: Email Security.cloud (Europe, Middle East & Africa, Americas, Japan, Asia Pacific) and Web Security.cloud (Europe, Middle East & Africa, Americas). *-*-*- Presbyterian_Healthcare_Services_DISCLAIMER -*-*-* This message originates from Presbyterian Healthcare Services or one of its affiliated organizations. It contains information, which may be confidential or privileged, and is intended only for the individual or entity named above. It is prohibited for anyone else to disclose, copy, distribute or use the contents of this message. All personal messages express views solely of the sender, which are not to be attributed to Presbyterian Healthcare Services or any of its affiliated organizations, and may not be distributed without this disclaimer. If you received this message in error, please notify us immediately at info@phs.org If you would like more information about Presbyterian Healthcare Services please visit our web site http://www.phs.org