Event Summary Network Event Detail Network Event Summary:A fiber cut between Comstock, TX and Del Rio, TX is impacting unprotected services. Event Ticket ID:6909547Market Area Affected:Comstock, TX to Del Rio, TX Ticket Create Date:8/15/13 2:19:45 PM GMT Impacted For:*14 hours 11 minutes* Event Status:Active Resolve Date: Time Since Last Update:*51 minutes* *There are currently no reported impacts to your services caused by this network event. If you are experiencing a service disruption, please report the issue to Level 3 by submitting a ticket via the MyLevel3 Portal or calling 877-4LEVEL3.* Recent Notes DateNotes8/16/13 3:12:32 AM GMTThe Transport NOC reported that splicing on the North pit has commenced. An estimated time to restore of 04:30 GMT has been provided. The next update will be provided once services begin to restore or new information becomes available.8/16/13 2:32:13 AM GMTThe Transport NOC reported that splicing has commenced on the south end and preparations for splicing are ongoing on the north end at this time.8/16/13 2:13:51 AM GMTSplicing preparations are continuing at this time and an updated start time for splicing has not been provided.8/16/13 12:57:21 AM GMTThe Transport NOC advised that excavating is ongoing on the north end at this time and splicing is expected to begin shortly on the south end.8/16/13 12:03:47 AM GMTThe Transport NOC informed that the south pit has been excavated and the fibers are being prepared for splicing, and excavating is ongoing on the north pit at this time. Furthermore, splicing is expected to commence at approximately 01:00 GMT.8/15/13 11:18:12 PM GMTThe Transport NOC reported that the splice crew has arrived to the site. Additionally, the excavation crew is continuing to dig to create a new splice area and an estimated start time for splicing is unknown at this time.8/15/13 10:43:46 PM GMTThe Transport NOC advised that the splice crew is expected to arrive to the site shortly to begin repairs.8/15/13 9:31:13 PM GMTThe Transport NOC reported that the excavation team arrived to the site at approximately 21:00 GMT and the splice crew remains en route with an updated estimated arrival time of 22:30 GMT.8/15/13 8:49:26 PM GMTThe Transport NOC advised that the excavation team has not arrived to the site and an updated estimated arrival time has not been provided at this time.8/15/13 8:02:05 PM GMTThe Transport NOC informed that the excavation team and splice crew are still en route to the site and the estimated arrival times remain unchanged at this time.8/15/13 7:06:40 PM GMTThe Transport NOC reports that Field Services arrived on site and isolated the location of the fiber cut. Drilling was being done at the site by workers who were installing a billboard and caused the fiber cut. An excavation team has been engaged with an ETA of 20:30 GMT. A splice crew has been engaged with an ETA of 22:00 GMT. No estimated restoral time is currently available.8/15/13 6:10:47 PM GMTField Services continue en route to the site. The ETA remains 18:30 GMT.8/15/13 5:04:33 PM GMTField Services have provided an updated ETA to the site of 18:30 GMT.8/15/13 4:12:39 PM GMTField Services continue en route to the site with an ETA of 17:30 GMT.8/15/13 3:04:31 PM GMTField Services is en route to the site to further investigate the fiber cut. The ETA remains at 17:30 GMT.8/15/13 2:31:58 PM GMTThe Transport NOC reports that a fiber cut between Comstock, TX and Del Rio, TX is impacting unprotected services. Field Services has been engaged to investigate and an ETA of 17:30 GMT has been provided.