Re: [outages] Another power outage today at Hurricane?

Mike Hoffman (CT) wrote:

Yeah, I'm sure that $40 credit Hurricane will drop in your lap will more than make up for the thousands of dollars in lost business. SLAs are useless.

Yep, SLA's are useless. SLA story time: I got a $120 credit last month when the local loop for a SAVVIS circuit was accidentally canceled by AT&T and it took them a day to reconnect everything. ~Seth