[outages] "Inside Story"

"When a contractor's jackhammer smashed through major fibre-optic and copper Telstra cables, businesses in the Sydney CBD's north-west quarter faced a potential telecommunications disaster. But with practiced speed, efficiency and expertise, Telstra swung into action undertaking a massive and daunting repair job to ensure affected businesses spent not one minute longer than necessary without phones or internet." http://www.youtube.com/watch?v=wT2jMUCVdJU