Updates provided from Level 3 Level 3 Communications This is to confirm that an update has been recorded on Level 3 ticket 11330369. 08/19/2016 19:47:30 GMT - The local provider's splice team is engaged, but an estimated time of arrival remains unavailable. 08/19/2016 19:19:40 GMT - The local provider has isolated aerial fiber damage, which is suspected to be caused by a vehicle without proper vertical clearance. The local provider's splice team is engaged, but an estimated time of arrival to start repairs is currently unavailable. 08/19/2016 19:03:35 GMT - The local provider is continuing fiber testing to isolate the fault. 08/19/2016 18:02:56 GMT - The local provider is currently measuring the light levels to isolate the fault. 08/19/2016 17:18:22 GMT - The local provider advises that investigations to isolate the fault are ongoing. 08/19/2016 16:28:07 GMT - The local provider advises that investigation to isolate the fault are ongoing. 08/19/2016 16:19:03 GMT - There is no new information from the local provider at this time. Information will be relayed as soon as it is received. 08/19/2016 15:16:33 GMT - Further investigation indicates that there is an aerial fiber cut on the local provider's network. The local provider is engaged for further investigation. 08/19/2016 14:19:36 GMT - Fiber testing isolated a fault approximately two miles from the testing site. Another field technician is traversing the fiber route to visually locate the damage. 08/19/2016 14:11:06 GMT - Field Services is on site shooting the fibers to isolate the fault. 08/19/2016 13:25:41 GMT - The Transport NOC detected a loss of signal between Orlando, FL and Maitland, FL impacting unprotected services. A fiber cut is suspected and Field Services have been engaged for onsite investigation. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve. Nick Olsen Sr. Network Engineer Florida High Speed Internet (321) 205-1100 x106 ---------------------------------------- From: "Nick Olsen via Outages" <outages@outages.org> Sent: Friday, August 19, 2016 2:50 PM To: outages@outages.org Subject: [outages] Level 3 PRI calling outage Have a PRI from Level 3 (Was legacy TW Telecom) located in Melbourne Florida, All outbound calls to Local ATT Landline numbers fail with "All Circuits Are busy Now". Calls to other carriers appear to complete normally. Opened ticket with Level 3. They advised there was a "Fiber Cut" in the area causing this outage. Heads up for anyone down in this area! Nick Olsen Sr. Network Engineer Florida High Speed Internet (321) 205-1100 x106