On Thu, Jul 03, 2008 at 09:14:07AM -0400, Jason Gurtz wrote:
Ok, I'll expand and formalize my suggestion.
<snip />
+1
Only question is if there is the needed infrastructure and talent to setup the ticketing system.
I'm sure Jared can, if he has the time. I installed OTRS and it was a walk-on, though I'm sort of stalled figuring out how best to design my queue structure for my shop... Cheers, -- jra -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 Those who cast the vote decide nothing. Those who count the vote decide everything. -- (Joseph Stalin)