Sorry about my lack of information. Here is a tracert C: >tracert www.microsoft.com<http://www.microsoft.com> Tracing route to lb1.www.ms.akadns.net [64.4.11.42] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms gateway-building-1.company.com [10.0.0.254] 2 1 ms 6 ms 6 ms 209-177-51-217.mcleodusa.net [209.177.51.217] 3 * * 49 ms 209-177-51-217.mcleodusa.net [209.177.51.217] 4 * * * Request timed out. 5 * * * Request timed out. 6 25 ms 52 ms 51 ms 209-254-120-76.ip.mcleodusa.net [209.254.120.76] 7 64 ms 50 ms 51 ms 209-254-120-76.ip.mcleodusa.net [209.254.120.76] 8 36 ms 25 ms 66 ms 207.10.207.28 9 29 ms 32 ms 27 ms ge-3-1-1.chcgilcph0vcr01.paetec.net [66.155.191.129] 10 33 ms 27 ms 27 ms ge-2-0-0.chcgilcph0vig01.paetec.net [66.155.191.105] 11 135 ms 220 ms 210 ms 4.71.250.33 12 26 ms 31 ms 35 ms ae-2-52.edge4.chicago3.level3.net [4.69.138.166] 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. From: Michael Conway Sent: Monday, November 05, 2012 1:49 PM To: 'outages@outages.org' Subject: Hi, I am new to this list. Currently having latency issues with our internet connection. We are a Windstream customer in Northeastern Ohio. I am unable to get through to Windstream's support. Anyone hear of any issues that might be causing this? Thanks