No. The customer claims "the Internet is down" and the rep knows before the call is answered that Facebook is down and has them check another website rather then trouble shooting equipment, seeing how things are plugged in, etc. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Nov 18, 2010 at 12:36 PM, J. Oquendo <sil@infiltrated.net> wrote:
On 11/18/2010 12:28 PM, Josh Luthman wrote:
Some operations do depend on Facebook.
It's good to know when you're running an ISP and customers say the Internet is down the same time you know Facebook is down.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
Facebook is not the Internet and shouldn't be used as a guideline as to whether or not the Internet is down. I feel bad for your operations staff if that is your mechanism to determine an outage
Customer: "I can't get to the Internet" Support: "You're right, Facebook is down, we'll open a ticket with our carrier..."
I wonder what someone in Level3 or Global would tell me if I called and told them that... Anyhow, off to Best Buy, trying to find out why when I bought this computer I didn't receive the Internet inside the box as promised.
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