LightTower/Sidera master ticker for this is LT1323725. I was able to get through their support line now. The ETR is 1-2 hours from now. --- Karl Clapp Network Engineering Manager Biddeford Internet Corp. d.b.a. GWI (AS5760) Office: 207.602.1144 Mobile: 207.641.3907 Fax: 207.286.2061 On Thu, Nov 7, 2013 at 9:39 AM, <SRonan@eexchange.com> wrote:
Likely related to the fiber cut they experienced on their network earlier this week which they routed around.
Shane Ronan, Vice President – Technology Architect
State Street Global Exchange | 1230 Avenue of the Americas, 18th Fl | New York, NY 10020
P (212) 259-3023 | M (347) 413-4503
sronan@eexchange.com
From: Jayson Navitsky <jnavitsky@gmail.com> Date: Thursday, November 7, 2013 at 6:55 AM To: "outages@outages.org" <outages@outages.org> Subject: [outages] Lightower/Sidera - NYC
Anyone else seeing any issues in NYC with Lightower/Sidera? Starting around 6:05AM (EST) we saw heavy packet loss across their network (from Sidera legacy) and some of our point to points bounce. The P to P's have some what stabilized (though we've seen a couple more bounces since then) the IP side of things have been pretty much unusable (we shut our session down.) It also looks like their phone system is having a problem - calls into them seem to drop after trying to connect to the NOC - which I'm sure is pretty busy.
-Jayson
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