Support is "aware" and working the outage. From here (Spring Hill, TN) (75.138.227.0/24) to AWS us-west-2 (52.88.92.0/24) I'm seeing about 25% packet loss between Spartanburg and Greeneville, SC: Host Loss% Snt Last Avg Best Wrst StDev 1. rt-ac66r-d398.waddle.local 0.0% 25 1.2 1.5 0.9 2.2 0.3 2. ??? 3. dtr02clmatn-tge-0-5-0-4.clma.tn.charter.com 0.0% 25 11.0 11.6 9.7 19.3 2.5 4. crr01jcsntn-bue-101.jcsn.tn.charter.com 0.0% 25 13.5 14.6 13.2 21.5 2.1 5. 96-34-119-141.static.unas.tx.charter.com 0.0% 25 13.6 14.8 13.3 23.0 2.5 6. 96-34-119-142.static.unas.tx.charter.com 0.0% 25 26.7 27.8 26.7 36.3 1.8 7. crr02kgpttn-bue-204.kgpt.tn.charter.com 0.0% 25 26.9 28.7 26.9 35.6 2.5 8. crr02spbgsc-bue-201.spbg.sc.charter.com 0.0% 25 32.6 34.7 32.5 42.9 3.3 9. bbr01spbgsc-bue-4.spbg.sc.charter.com 0.0% 25 41.6 38.1 33.5 47.3 3.8 10. bbr01gnvlsc-bue-800.gnvl.sc.charter.com 37.5% 25 43.8 47.6 43.8 53.1 2.4 11. bbr01aldlmi-tge-0-0-0-13.aldl.mi.charter.com 28.0% 25 63.1 66.6 60.4 77.0 4.4 12. bbr02ashbva-bue-5.ashb.va.charter.com 20.8% 25 63.7 65.8 61.1 75.8 3.2 13. bbr02chcgil-bue-3.chcg.il.charter.com 20.0% 25 84.6 86.4 81.6 99.8 4.2 14. bbr01olvemo-bue-2.olve.mo.charter.com 24.0% 25 85.3 84.0 79.0 86.3 2.1 15. bbr01dnvrco-bue-1.dnvr.co.charter.com 32.0% 25 102.6 105.7 102.4 117.4 3.7 16. bbr02snjsca-bue-2.snjs.ca.charter.com 24.0% 25 143.3 134.0 128.8 143.3 3.8 17. prr01snjsca-bue-6.snjs.ca.charter.com 33.3% 25 128.9 130.9 128.9 145.3 4.4 18. 96-34-154-7.static.unas.ca.charter.com 28.0% 25 138.3 130.9 129.6 138.3 1.9 19. 54.240.242.132 20.0% 25 144.9 351.8 130.8 1903. 527.0 20. 54.240.242.139 32.0% 25 130.2 136.6 129.5 180.3 13.4 21. 54.239.42.6 16.0% 25 152.2 153.6 150.8 165.7 3.3 22. 52.93.12.80 12.0% 25 159.6 166.0 151.5 189.7 10.6 23. 52.93.12.75 24.0% 25 150.8 151.8 150.3 157.4 1.6 24. 52.93.12.182 32.0% 25 154.0 164.5 153.5 183.3 10.3 25. 52.93.12.203 45.8% 25 152.3 153.3 151.7 161.4 2.5 26. 205.251.232.167 20.8% 25 155.3 155.2 153.1 163.4 2.4 27. ??? I attempted to give this information to the front-line support, they really didn't want it / know what to do with it. (see https://xkcd.com/806/) —Duane ---- Duane Waddle Defense Point Security duane.waddle@defpoint.com +1 931-215-4425 -- ***** This message contains proprietary Defense Point Security corporate information. If you are not the intended recipient of this email, any dissemination or other action taken in relation to the contents of and attachments to this email is strictly prohibited and may be unlawful. If you have received this email in error, please destroy this message and attachments and kindly notify the sender by reply email. Thank You.