On Wed, Jul 02, 2008 at 10:13:27PM +0100, John Fox wrote:
Ive quite enjoyed the off topic discussion. Where can i sign up for that as well as the outages stuff?
Ok, I'll expand and formalize my suggestion. I think that the best approach to this would be to set up an OTRS (or RT) install which receives the mail for outages@, and which automatically subscribes all tickets to outages-notify@ *and* outages-discuss@. The Mailman instance can then handle outages-notify (a broadcast list which only the OTRS can post to) and outages-discuss, a general subscription list, where everyone can talk about the tickets, but OTRS won't hear it. Users who only want notices subscribe to -notify, users who like the chat subscribe to -discuss, people who have actual content to contribute about the outage (which we can all hash out what we mean by), can actually reply to the OTRS postings to -notify (which must not mung Reply-To), and those posts will go on the ticket and also to the two lists. How's that sound, folks? Cheers, -- jr 'why yes, I am a systems analyst with 25 years in email' a -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 Those who cast the vote decide nothing. Those who count the vote decide everything. -- (Joseph Stalin)