Re: [outages] Outages Digest, Vol 88, Issue 7

The only true way to mitigate is to have the ability to switch the traffic to an alternate carrier using the toll-free mgmt system (sms800). You¹d also have to keep your routing up to date on both carriers (which is usually a PIA) unless you are using the carrier as simple transport, and your company is doing all the routing/heavy lifting. If you¹re not already a RespOrg, switching the carrier on your number(s) is not an option for you. There are companies that offer this service (managing toll-free numbers independently), Custom Toll-Free (shameless promotion as they are a subsidiary of my company), and ATL Communications are two such companies. -Chris Message: 1 Date: Thu, 3 Sep 2015 15:14:06 -0700 From: Jim Witherell <jawitherell@yahoo.com> To: "Outages@outages.org" <Outages@outages.org> Cc: outages <outages@outages.org> Subject: Re: [outages] Anybody else having trouble with Centurylink toll-free #s? Message-ID: <1441318446.40296.YahooMailAndroidMobile@web163405.mail.gq1.yahoo.com> Content-Type: text/plain; charset="utf-8" Sooooo... While we're all waiting.. Anyone have some research references on toll free outage mitigation or 'carrier redundancy"? My experience is the carrier is the single point of failure and you are absolutely 100% reliant on them. Ways to mitigate that? Whenever asked (and I just was), I say out hands are tied. I think that's true. Agree?? Sent from Yahoo Mail on Android

Shameless or not, it's on my mind. Some follow ups (which may be interesting to others, which is why I'm not PMing you... -how do you not become a single point of failure yourself? (I assume your just updating the resporg database) -who would I pay my long distance usage charges to? (I assume whatever carrier I'm pointing to) -any obvious pros and cons? -can I as a manufacturing company with, let's say, 200 or so toll free numbersnumbers be resporg? (I assume economics are relevant here) -if you list 4 of your competitors to show you're a community minded guy, I'll PM you and ask for your sales rep to give me a pitch. This is interesting, and for the others I promise not to drag this out on the group. Sent from Yahoo Mail on Android From:"Chris Lowe via Outages" <outages@outages.org> Date:Thu, Sep 3, 2015 at 6:27 PM Subject:Re: [outages] Outages Digest, Vol 88, Issue 7 The only true way to mitigate is to have the ability to switch the traffic to an alternate carrier using the toll-free mgmt system (sms800). You¹d also have to keep your routing up to date on both carriers (which is usually a PIA) unless you are using the carrier as simple transport, and your company is doing all the routing/heavy lifting. If you¹re not already a RespOrg, switching the carrier on your number(s) is not an option for you. There are companies that offer this service (managing toll-free numbers independently), Custom Toll-Free (shameless promotion as they are a subsidiary of my company), and ATL Communications are two such companies. -Chris Message: 1 Date: Thu, 3 Sep 2015 15:14:06 -0700 From: Jim Witherell <jawitherell@yahoo.com> To: "Outages@outages.org" <Outages@outages.org> Cc: outages <outages@outages.org> Subject: Re: [outages] Anybody else having trouble with Centurylink toll-free #s? Message-ID: <1441318446.40296.YahooMailAndroidMobile@web163405.mail.gq1.yahoo.com> Content-Type: text/plain; charset="utf-8" Sooooo... While we're all waiting.. Anyone have some research references on toll free outage mitigation or 'carrier redundancy"? My experience is the carrier is the single point of failure and you are absolutely 100% reliant on them. Ways to mitigate that? Whenever asked (and I just was), I say out hands are tied. I think that's true. Agree?? Sent from Yahoo Mail on Android _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages

From our account team shortly ago. The fix is probably more reliable than the timing. Test call I did just now still failed:
"Operations has identified the issue and working to repair now. More to follow but I'm hearing this could be resolved in as little as 20 minutes as long as no other issues are encountered while the fix is implemented. " Sent from Yahoo Mail on Android From:"Jim Witherell via Outages" <outages@outages.org> Date:Thu, Sep 3, 2015 at 7:18 PM Subject:Re: [outages] Outages Digest, Vol 88, Issue 7 Shameless or not, it's on my mind. Some follow ups (which may be interesting to others, which is why I'm not PMing you... -how do you not become a single point of failure yourself? (I assume your just updating the resporg database) -who would I pay my long distance usage charges to? (I assume whatever carrier I'm pointing to) -any obvious pros and cons? -can I as a manufacturing company with, let's say, 200 or so toll free numbersnumbers be resporg? (I assume economics are relevant here) -if you list 4 of your competitors to show you're a community minded guy, I'll PM you and ask for your sales rep to give me a pitch. This is interesting, and for the others I promise not to drag this out on the group. Sent from Yahoo Mail on Android From:"Chris Lowe via Outages" <outages@outages.org> Date:Thu, Sep 3, 2015 at 6:27 PM Subject:Re: [outages] Outages Digest, Vol 88, Issue 7 The only true way to mitigate is to have the ability to switch the traffic to an alternate carrier using the toll-free mgmt system (sms800). You¹d also have to keep your routing up to date on both carriers (which is usually a PIA) unless you are using the carrier as simple transport, and your company is doing all the routing/heavy lifting. If you¹re not already a RespOrg, switching the carrier on your number(s) is not an option for you. There are companies that offer this service (managing toll-free numbers independently), Custom Toll-Free (shameless promotion as they are a subsidiary of my company), and ATL Communications are two such companies. -Chris Message: 1 Date: Thu, 3 Sep 2015 15:14:06 -0700 From: Jim Witherell <jawitherell@yahoo.com> To: "Outages@outages.org" <Outages@outages.org> Cc: outages <outages@outages.org> Subject: Re: [outages] Anybody else having trouble with Centurylink toll-free #s? Message-ID: <1441318446.40296.YahooMailAndroidMobile@web163405.mail.gq1.yahoo.com> Content-Type: text/plain; charset="utf-8" Sooooo... While we're all waiting.. Anyone have some research references on toll free outage mitigation or 'carrier redundancy"? My experience is the carrier is the single point of failure and you are absolutely 100% reliant on them. Ways to mitigate that? Whenever asked (and I just was), I say out hands are tied. I think that's true. Agree?? Sent from Yahoo Mail on Android _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
participants (2)
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Chris Lowe
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Jim Witherell