did anyone else notice a spike in complaints of hearing echo on calls ? noticed it on outgoing calls mostly -- Izzy Goldstein Website: www.telego.com <http://www.telego.net/> <http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
What provider? On Thu, Jan 2, 2020, 3:00 PM Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
did anyone else notice a spike in complaints of hearing echo on calls ? noticed it on outgoing calls mostly
--
Izzy Goldstein
Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
What origination? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Jan 2, 2020, 3:05 PM Ross Tajvar via Outages <outages@outages.org> wrote:
What provider?
On Thu, Jan 2, 2020, 3:00 PM Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
did anyone else notice a spike in complaints of hearing echo on calls ? noticed it on outgoing calls mostly
--
Izzy Goldstein
Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
We've been experiencing several issues since Tuesday, including echo complaints. A call this morning was identified as originating from Cingular Wireless (AT&T), and the description was: "she said it was mainly all static and echo from her talking" We have also received several complaints of one-way and zero-way audio on Tuesday, which were identified as originating from: * Sprint * T-Mobile * GoogleFi Those issues have mostly cleared up without intervention, but they did include echo complaints as well. On 01/02/20 15:17 -0500, Josh Luthman via Outages wrote:
What origination?
On Thu, Jan 2, 2020, 3:00 PM Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
did anyone else notice a spike in complaints of hearing echo on calls ? noticed it on outgoing calls mostly
-- Dan White BTC Broadband Network Admin Lead Ph 918.366.0248 (direct) main: (918)366-8000 Fax 918.366.6610 email: dwhite@mybtc.com http://www.btcbroadband.com
The first place you need to start with is your VoIP provider. Just because you have a spike doesn't mean the industry is. It could be your PBX, the LAN/WAN your phones are on, the carrier your provider uses, the other party on the call, tons of things. Brian Ladd Customer Care Manager Voiceopia Communications On Thu, Jan 2, 2020 at 3:48 PM Dan White via Outages <outages@outages.org> wrote:
We've been experiencing several issues since Tuesday, including echo complaints.
A call this morning was identified as originating from Cingular Wireless (AT&T), and the description was:
"she said it was mainly all static and echo from her talking"
We have also received several complaints of one-way and zero-way audio on Tuesday, which were identified as originating from:
* Sprint * T-Mobile * GoogleFi
Those issues have mostly cleared up without intervention, but they did include echo complaints as well.
On 01/02/20 15:17 -0500, Josh Luthman via Outages wrote:
What origination?
On Thu, Jan 2, 2020, 3:00 PM Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
did anyone else notice a spike in complaints of hearing echo on calls ? noticed it on outgoing calls mostly
-- Dan White BTC Broadband Network Admin Lead Ph 918.366.0248 (direct) main: (918)366-8000 Fax 918.366.6610 email: dwhite@mybtc.com http://www.btcbroadband.com _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
Brian, These calls are entering our switch on tandem/toll-ld trunks. We contacted the tandem on Tuesday, but got a terse "not our problem" response. These problems don't seem to effecting all terminated calls, and we have had our own customers help to narrow down bad calls to specific providers. We do not have a business relationship with any of the providers below, leaving us to wait the problem out, which is frustrating. On 01/02/20 15:50 -0500, Brian Ladd wrote:
The first place you need to start with is your VoIP provider. Just because you have a spike doesn't mean the industry is. It could be your PBX, the LAN/WAN your phones are on, the carrier your provider uses, the other party on the call, tons of things.
Brian Ladd Customer Care Manager Voiceopia Communications
On Thu, Jan 2, 2020 at 3:48 PM Dan White via Outages <outages@outages.org> wrote:
We've been experiencing several issues since Tuesday, including echo complaints.
A call this morning was identified as originating from Cingular Wireless (AT&T), and the description was:
"she said it was mainly all static and echo from her talking"
We have also received several complaints of one-way and zero-way audio on Tuesday, which were identified as originating from:
* Sprint * T-Mobile * GoogleFi
Those issues have mostly cleared up without intervention, but they did include echo complaints as well.
On 01/02/20 15:17 -0500, Josh Luthman via Outages wrote:
What origination?
On Thu, Jan 2, 2020, 3:00 PM Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
did anyone else notice a spike in complaints of hearing echo on calls ? noticed it on outgoing calls mostly
-- Dan White BTC Broadband Network Admin Lead Ph 918.366.0248 (direct) main: (918)366-8000 Fax 918.366.6610 email: dwhite@mybtc.com http://www.btcbroadband.com
participants (5)
-
Brian Ladd -
Dan White -
Izzy Goldstein - TeleGo -
Josh Luthman -
Ross Tajvar