Verizon Business DSL Blip?
Hi, Just received a call from one of my customer located in Cerritos, CA reporting poor network performance and intermittent DNS issue off their Verizon Business DSL connection. Just when I jumped on I noticed packet loss in both direction off VZ and in about a few minutes into troubleshooting the issue cleared up. Of btw, their secondary link to XO was ok. Did anyone notice any issue on verizon side in southern california region? Operations is calling in to follow up but just wanted to reach out to see if anyone experienced any weirdness off VZ. <head scratching> regards, /virendra
On 11/28/2012 11:31 AM, virendra rode wrote:
Just received a call from one of my customer located in Cerritos, CA reporting poor network performance and intermittent DNS issue off their Verizon Business DSL connection. Just when I jumped on I noticed packet loss in both direction off VZ and in about a few minutes into troubleshooting the issue cleared up. Of btw, their secondary link to XO was ok.
Did anyone notice any issue on verizon side in southern california region? Operations is calling in to follow up but just wanted to reach out to see if anyone experienced any weirdness off VZ.
We have been seeing indications of a faulty channel group member (or similar). Symptoms are that we can ping the DSL IP from about 70-80% of places attempted from. The root problem we'd been tracking cleared a short time ago, so we think the problem has been resolved. Getting someone on a DSL support line to analyze beyond the flashy lights can be problematic, though. Mark -- Mark D. Nagel, CCIE #3177 <mnagel@willingminds.com> Principal Consultant, Willing Minds LLC (http://www.willingminds.com) cell: 949-279-5817, desk: 714-495-4001, fax: 714-646-8277 ** For faster support response time, please ** email support@willingminds.com or call 714-495-4000
Hi, On 11/28/2012 11:53 AM, Mark D. Nagel wrote:
On 11/28/2012 11:31 AM, virendra rode wrote:
Just received a call from one of my customer located in Cerritos, CA reporting poor network performance and intermittent DNS issue off their Verizon Business DSL connection. Just when I jumped on I noticed packet loss in both direction off VZ and in about a few minutes into troubleshooting the issue cleared up. Of btw, their secondary link to XO was ok.
Did anyone notice any issue on verizon side in southern california region? Operations is calling in to follow up but just wanted to reach out to see if anyone experienced any weirdness off VZ.
We have been seeing indications of a faulty channel group member (or similar). Symptoms are that we can ping the DSL IP from about 70-80% of places attempted from. The root problem we'd been tracking cleared a short time ago, so we think the problem has been resolved. Getting someone on a DSL support line to analyze beyond the flashy lights can be problematic, though.
Mark
------------------------- Just heard that there's a piece of equipment down in Murrieta, CA causing no route issue. Sev 1 ticket on it. regards, /virendra
Sorry forget to include this snapshot to my original post, spike between tata & vz: 10.|-- 64.86.252.98 0.0% 10 100.1 27.1 15.1 100.1 26.1 11.|-- 0.ae1.LAX01-BB-RTR1.veriz 0.0% 10 28.8 19.1 16.5 28.8 3.6 12.|-- B100.LSANCA-LCR-21.verizo 0.0% 10 17.4 19.8 17.4 23.2 1.9 13.|-- G4-0.LSANCA-DSL-15.verizo 0.0% 10 110.8 44.9 18.0 170.4 52.4 Just after the issue went away: 10.|-- 64.86.252.98 0.0% 10 18.2 18.0 15.0 22.6 2.4 11.|-- 0.ae1.LAX01-BB-RTR1.veriz 0.0% 10 17.9 23.1 16.7 68.1 15.9 12.|-- B100.LSANCA-LCR-21.verizo 0.0% 10 18.8 22.2 18.0 31.5 4.6 13.|-- G4-0.LSANCA-DSL-15.verizo 0.0% 10 20.7 20.8 18.0 24.1 1.6 regards, /virendra -------- Original Message -------- Subject: [outages] Verizon Business DSL Blip? Date: Wed, 28 Nov 2012 11:31:09 -0800 From: virendra rode <virendra.rode@outages.org> Reply-To: virendra.rode@outages.org To: outages@outages.org <outages@outages.org> Hi, Just received a call from one of my customer located in Cerritos, CA reporting poor network performance and intermittent DNS issue off their Verizon Business DSL connection. Just when I jumped on I noticed packet loss in both direction off VZ and in about a few minutes into troubleshooting the issue cleared up. Of btw, their secondary link to XO was ok. Did anyone notice any issue on verizon side in southern california region? Operations is calling in to follow up but just wanted to reach out to see if anyone experienced any weirdness off VZ. <head scratching> regards, /virendra _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
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