Level3 between Atlanta and Las Vegas
We lost a Level3 10G wave between Atlanta and Las Vegas around 21:32 UTC. Atlanta side still had light, but Vegas dropped RX light. Seems like it might be something a bit wider as Level3's response was:
Your circuit has been related to a higher level outage. We have engaged our internal teams for resolution of this issue. A new update will be available within the next hour. Please do not hesitate to contact us with any questions or concerns you may have.
-- Hugo
Impact from L3/CL: 11/17/2017 23:13:44 GMT - The Transport NOC reports an equipment issue in Talledega, AL is impacting unprotected services. Investigations are currently underway. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve. -- Hugo
*** CASCADED EXTERNAL NOTES 17-Nov-2017 23:42:12 GMT From CASE: ******** - Event Event Conclusion Summary Outage Start: November 17, 2018 22:38 GMT Outage Stop: November 17, 2018 23:05 GMT Root Cause: An equipment issue in Talledega, AL was impacting unprotected services. Fix Action: The equipment was reseated and services were restored. Reason for Outage (RFO) Summary: The Transport NOC reports an equipment issue in Talledega, AL was impacting unprotected services. Investigations were underway and a remote reboot was successful and services restored. Services are currently being monitored for stability. This service impact has concluded. Due to the nature of this outage, it may be necessary to reset your services locally at your equipment. If after that action has been performed a service issue prevails, please contact the TSC for troubleshooting assistance. There may be additional analysis and discovery that occurs as the incident is reviewed by NOC management. -- Hugo
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Hugo Slabbert