flowroute increased 2400 percent belgium ?
One of our divisions was using flowroutes for international termination and we noticed prices to Belgium increased by about an astonishment %2400 did anyone else notice this ? who are you using for International Termination ? who else has the fraud protection like they use ? -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com <http://www.telego.net/> <http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
Received a notification from Voxbone this morning regarding a large network outage in Belgium: Dear Customer, We're currently investigating a network outage in Belgium and we're working on a quick resolution. We are sorry for any inconvenience this may cause. Please open a ticket and refer to superticket # 192462 if you need more information on this issue.
On Apr 5, 2019, at 13:53, Izzy Goldstein - TeleGo via Outages <outages@outages.org> wrote:
One of our divisions was using flowroutes for international termination and we noticed prices to Belgium increased by about an astonishment %2400
did anyone else notice this ?
who are you using for International Termination ?
who else has the fraud protection like they use ?
-- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <tel:(212)%20477-1000> Direct: (929) 477-2085 <tel:(929)%20477-2085> Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
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An interesting method to avoid calls while there is a known outage. Increase rates by 24x and hope nobody uses it! Maybe that rate puts Belgium in a rate that will fail for everyone. Creative, though bizarre. Izzy -- how did you notice? Curious what monitoring you might have in place for such major changes. On Fri, 5 Apr 2019, Ryan Collins via Outages wrote:
Received a notification from Voxbone this morning regarding a large network outage in Belgium:
Dear Customer,
We're currently investigating a network outage in Belgium and we're working on a quick resolution.
We are sorry for any inconvenience this may cause. Please open a ticket and refer to superticket # 192462 if you need more information on this issue.
On Apr 5, 2019, at 13:53, Izzy Goldstein - TeleGo via Outages <outages@outages.org> wrote:
One of our divisions was using flowroutes for international termination and we noticed prices to Belgium increased by about an astonishment %2400
did anyone else notice this ?
who are you using for International Termination ?
who else has the fraud protection like they use ?
-- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <tel:(212)%20477-1000> Direct: (929) 477-2085 <tel:(929)%20477-2085> Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
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--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman@angryox.com http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
I doubt the Voxbone issue is related to Izzy's issue. Voxbone mainly deals with incoming. Izzies issue is that his rates went up by 2400%. As far as fraud monitoring goes a lot of billing systems have them built in. Our system rates each call on hangup. We then have different algorithms that we use to check for suspected fraud. If anyone wants ideas off list let me know. On Fri, Apr 5, 2019 at 2:21 PM Ryan Collins via Outages <outages@outages.org> wrote:
Received a notification from Voxbone this morning regarding a large network outage in Belgium:
Dear Customer,
We're currently investigating a network outage in Belgium and we're working on a quick resolution.
We are sorry for any inconvenience this may cause. Please open a ticket and refer to superticket # 192462 if you need more information on this issue.
On Apr 5, 2019, at 13:53, Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
One of our divisions was using flowroutes for international termination and we noticed prices to Belgium increased by about an astonishment %2400
did anyone else notice this ?
who are you using for International Termination ?
who else has the fraud protection like they use ?
-- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
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Izzy, A few years ago there was a large increase in costs to EEA countries where the CLI is from a NON EEA country. It started with Italy and it slowly started growing to other countries. I am not sure when the Belgian carriers raised their rates but it seems like your upstream just hit you with it. There isn't much a way around this unless you find a carrier that has breakout pricing based on the CLI that you are sending. The reason for this is the EU mandated that pricing between EEA countries go down. The carriers had to recoup their losses so now non EEA countries have to pay. This has had a domino affect on the industry. Because Switzerland is *NOT* in the EEA the calls for those carriers to EEA countries went up. In turn the Swiss carriers raised their rates to gain back on their losses. Some larger carriers have a wholesale rate of €0.75 per minute to mobile phones there. Lastly we have seen this now with South Africa. The wholesale prices went up 10x. This has lead to a lot of grey routes where when you call you hear all sorts of messages such as your account balance is low (this indicates people are using GSM gateways). Regards, Dovid On Fri, Apr 5, 2019 at 2:00 PM Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
One of our divisions was using flowroutes for international termination and we noticed prices to Belgium increased by about an astonishment %2400
did anyone else notice this ?
who are you using for International Termination ?
who else has the fraud protection like they use ?
--
Izzy Goldstein
Chief Technology Officer
Main: (212) 477-1000 x 2085 <(212)%20477-1000>
Direct: (929) 477-2085
Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
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participants (4)
-
Dovid Bender -
Izzy Goldstein - TeleGo -
Peter Beckman -
Ryan Collins