[ Please direct followups to outages-discuss; still trying to find a way to get Zimbra to let me add the header manually... -- jra ] Just a reminder: if you're having trouble with access to a service over the internet (and you don't already know this; gimme a break :-), one of the most useful bits of data you can provide in your report is a traceroute, and (my favorite) tool for this is mtr. The Linux version is probably a bit more useful than the Windows version, but both are available, and provide better statistical data than the standard traceroute, or ghod forbid, just a ping (RIPMM). I usually use: # mtr -r 10 -c hostname.example.com which provides output like this: HOST: janus Loss% Snt Last Avg Best Wrst StDev 1. 192.168.1.1 0.0% 10 0.2 0.3 0.2 0.4 0.0 2. 192.168.2.1 0.0% 10 1.6 1.3 1.0 2.1 0.4 3. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 4. gig13-0-0-2005.tampfledc-rtr 0.0% 10 10.9 12.1 8.9 28.4 5.8 5. 72-31-220-11.net.bhntampa.co 0.0% 10 10.0 11.6 8.7 21.6 3.9 6. 72-31-3-245.net.bhntampa.com 0.0% 10 10.2 21.1 9.2 69.9 21.9 7. rrcs-67-79-131-166.se.biz.rr 0.0% 10 14.8 12.6 10.3 20.6 3.1 8. te3-4.co2.as30217.net 0.0% 10 12.8 12.3 10.9 14.1 1.1 9. 10ge5-1.csw5-pmtpa.wikimedia 0.0% 10 19.0 12.4 10.0 19.0 2.5 10. rr.pmtpa.wikimedia.org 0.0% 10 13.3 11.9 11.1 13.3 0.7 Note that the only thing mtr's -r mode does *not* do is provide both the reverse DNS looked-up names, *and* the IP addresses, so including the output of # mtr -r 10 -c -n hostname.example.com as well may be useful, especially since mtr clips off the names to fit in all the stats. HOST: janus Loss% Snt Last Avg Best Wrst StDev 1. 192.168.1.1 0.0% 10 0.3 0.3 0.2 0.9 0.2 2. 192.168.2.1 0.0% 10 1.1 1.4 1.0 3.1 0.6 3. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 4. 65.32.37.146 0.0% 10 10.9 10.8 8.9 14.1 1.4 5. 72.31.220.11 0.0% 10 11.6 11.5 9.4 17.4 2.3 6. 72.31.3.245 0.0% 10 10.9 27.2 9.9 111.7 34.0 7. 67.79.131.166 0.0% 10 11.6 12.3 11.1 14.3 1.0 8. 84.40.24.50 0.0% 10 11.9 11.6 10.6 12.8 0.6 9. 84.40.25.102 0.0% 10 13.5 12.0 10.7 14.5 1.2 10. 208.80.152.2 0.0% 10 13.3 12.0 10.7 15.2 1.6 Since that command takes 10 seconds to run, you won't get any output at all for those 10 seconds; try not to wig out. mtr is in all the major distro repo's, I believe, though it's generally not installled by default; it's on my list of Things To Install Automatically. Cheers, -- jr 'this was a just a test. If this had been an *actual* outage...' a -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274