Is there anyone who works on the neteng side of Comcast who can reach out to me off-list? We're not having success with the CS side concerning a potential blackhole. Much appreciated and happy holidays! Jiordan Villareal | Network Administrator | DreamHost Jiordan.Villareal@DreamHost.com | www.dreamhost.com o: 323-375-3849 c: 818-430-8432