Having issues with Verizon DNS Servers. Called their main tech support. They confirmed a "domain outage" with no ETA or reason. Can anyone shed some light?
On Thu, Apr 18, 2013 at 07:31:57PM +0000, Network Operations <NetworkOperations@etsms.com> wrote a message of 8 lines which said:
Having issues with Verizon DNS Servers.
It is very vague: could you produce at least a dig's output? We do not know if you talk about their resolvers or about the authoritative name servers for verizon.com. verizon.com appears to works fine (served by Akamai DNS service).
Additionally, their main support number is playing the follow automated message: "As of 15:27 PM, remediation cleared the events causing query failures to our authoritative DNS servers" No reason given, and their support staff will not give out any answers other than there was a "domain outage". So, there was something, but there is no reason as to what it was. -----Original Message----- From: Stephane Bortzmeyer [mailto:bortzmeyer@nic.fr] Sent: Thursday, April 18, 2013 5:30 PM To: Network Operations Cc: outages@outages.org Subject: Re: [outages] Verizon DNS Outage On Thu, Apr 18, 2013 at 07:31:57PM +0000, Network Operations <NetworkOperations@etsms.com> wrote a message of 8 lines which said:
Having issues with Verizon DNS Servers.
It is very vague: could you produce at least a dig's output? We do not know if you talk about their resolvers or about the authoritative name servers for verizon.com. verizon.com appears to works fine (served by Akamai DNS service).
Note for folks: This is SOP (standard operating procedure) for Verizon. You *will not* be able to get a root cause or RFO from any tech/engineer/support person you speak to. If you want an RFO, you need to ask your Support Director (or Sales Rep if you don't have such a person and you'll be appointed one). You'll need to give them a ticket number (doesn't matter if it's a masters ticket or not) and give them about 2-3 weeks. You'll get an official RFO then. -- | Jeremy Chadwick jdc@koitsu.org | | UNIX Systems Administrator http://jdc.koitsu.org/ | | Mountain View, CA, US | | Making life hard for others since 1977. PGP 4BD6C0CB | On Thu, Apr 18, 2013 at 09:34:03PM +0000, Network Operations wrote:
Additionally, their main support number is playing the follow automated message: "As of 15:27 PM, remediation cleared the events causing query failures to our authoritative DNS servers"
No reason given, and their support staff will not give out any answers other than there was a "domain outage". So, there was something, but there is no reason as to what it was.
-----Original Message----- From: Stephane Bortzmeyer [mailto:bortzmeyer@nic.fr] Sent: Thursday, April 18, 2013 5:30 PM To: Network Operations Cc: outages@outages.org Subject: Re: [outages] Verizon DNS Outage
On Thu, Apr 18, 2013 at 07:31:57PM +0000, Network Operations <NetworkOperations@etsms.com> wrote a message of 8 lines which said:
Having issues with Verizon DNS Servers.
It is very vague: could you produce at least a dig's output? We do not know if you talk about their resolvers or about the authoritative name servers for verizon.com.
verizon.com appears to works fine (served by Akamai DNS service).
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
In response to our ticket about the fact that the DNS outage took out their SIP trunking towards customers: **Verizon Customer,* *Your ticket was cross-referenced to a higher-level outage ticket that impacted multiple customers as a result of a DNS issue. The issue was repaired as of 3:27pm ET, and a RFO/post-mortem will be compiled and made available to your Verizon account reprentative outside of this ticket. The master and all associated cross-referenced tickets will be autoclosed in 24 hours. If you are still experiencing service-affecting issues, please let us know prior to ticket closure.* *Thank you,* *John ** In other words, "we don't really want to tell you what went wrong, but if you insist you can hassle your account rep." --Jon Radel jradel@vantage.com 267-756-1014 On 4/18/13 3:31 PM, Network Operations wrote:
Having issues with Verizon DNS Servers. Called their main tech support. They confirmed a "domain outage" with no ETA or reason. Can anyone shed some light?
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
We had a complete outage for incoming SIP via Verizon this morning that they attributed to DNS issues. Their last email on our ticket with them on it said: **Your ticket was cross-referenced to a higher-level outage ticket that impacted multiple customers as a result of a DNS issue. The issue was repaired as of 3:27pm ET, and a RFO/post-mortem will be compiled and made available to your Verizon account reprentative outside of this ticket ** On 04/18/2013 01:31 PM, Network Operations wrote:
Having issues with Verizon DNS Servers. Called their main tech support. They confirmed a "domain outage" with no ETA or reason. Can anyone shed some light?
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
participants (5)
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Chris Stone -
Jeremy Chadwick -
Jon Radel -
Network Operations -
Stephane Bortzmeyer