Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR. Appears to affect a North/South line of communities stretching from O'Hare to Bridge view. That's all the info I have; if anyone can provide anything more technical that would be appreciated.
Your family member can always check https://www.xfinity.com/support/status-map/ and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app. Jason From: Outages <outages-bounces@outages.org> on behalf of Dustin Sneath via Outages <outages@outages.org> Reply-To: Dustin Sneath <dsneath@elkgroveparks.org> Date: Wednesday, September 6, 2023 at 21:49 To: "outages@outages.org" <outages@outages.org> Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR. Appears to affect a North/South line of communities stretching from O'Hare to Bridge view. That's all the info I have; if anyone can provide anything more technical that would be appreciated.
It is useless as an outage map, it just tells you "yep, it's out at your specific address, sorry about that". We're talking about a potentially widespread, infrastructure level issue affecting multiple towns... Not just "my Internet is out at home". Pretty sad when ComEd has you guys beat at, well, anything. (I know, I know, take it to -discuss) On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason <Jason_Livingood@comcast.com> wrote:
Your family member can always check https://www.xfinity.com/support/status-map/ and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app.
Jason
*From: *Outages <outages-bounces@outages.org> on behalf of Dustin Sneath via Outages <outages@outages.org> *Reply-To: *Dustin Sneath <dsneath@elkgroveparks.org> *Date: *Wednesday, September 6, 2023 at 21:49 *To: *"outages@outages.org" <outages@outages.org> *Subject: *[EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs
Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR.
Appears to affect a North/South line of communities stretching from O'Hare to Bridge view.
That's all the info I have; if anyone can provide anything more technical that would be appreciated.
Sorry you don’t like it. As I said you can also use the app - when I did so a few months ago when we had an outage (tree down) it gave me an ETR and sent me a text message with status updates. Feel free to take a look at this help article: https://www.xfinity.com/support/articles/check-service-outage I didn’t see any local outages in the HFC network near your location – so you may want to contact the tech support line for the Metro-E service for investigation. Jason From: Dustin Sneath <dsneath@elkgroveparks.org> Date: Thursday, September 7, 2023 at 13:18 To: Jason Livingood <Jason_Livingood@comcast.com> Cc: "outages@outages.org" <outages@outages.org> Subject: Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs It is useless as an outage map, it just tells you "yep, it's out at your specific address, sorry about that". We're talking about a potentially widespread, infrastructure level issue affecting multiple towns... Not just "my Internet is out at home". Pretty sad when ComEd has you guys beat at, well, anything. (I know, I know, take it to -discuss) On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason <Jason_Livingood@comcast.com<mailto:Jason_Livingood@comcast.com>> wrote: Your family member can always check https://www.xfinity.com/support/status-map/<https://urldefense.com/v3/__https:/www.xfinity.com/support/status-map/__;!!CQl3mcHX2A!DwtPfg_BLfFIuwqa7xvwY4kt7jdSAGPphXAFW9f1292B-VGjVtQar2mby-1FgL3qD61QVdGRuxJWTTAarMNmu5eJxksv$> and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app. Jason From: Outages <outages-bounces@outages.org<mailto:outages-bounces@outages.org>> on behalf of Dustin Sneath via Outages <outages@outages.org<mailto:outages@outages.org>> Reply-To: Dustin Sneath <dsneath@elkgroveparks.org<mailto:dsneath@elkgroveparks.org>> Date: Wednesday, September 6, 2023 at 21:49 To: "outages@outages.org<mailto:outages@outages.org>" <outages@outages.org<mailto:outages@outages.org>> Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR. Appears to affect a North/South line of communities stretching from O'Hare to Bridge view. That's all the info I have; if anyone can provide anything more technical that would be appreciated.
Jason - does that map work for business outages or just residential? Sent from my iPhone. — Casey Johnson Colorado Interlink LLC 970.396.9478 ________________________________ From: Outages <outages-bounces@outages.org> on behalf of Livingood, Jason via Outages <outages@outages.org> Sent: Thursday, September 7, 2023 12:45:11 PM To: Dustin Sneath <dsneath@elkgroveparks.org> Cc: outages@outages.org <outages@outages.org> Subject: Re: [outages] [EXTERNAL] Comcast Metro-E Chicago and Suburbs Sorry you don’t like it. As I said you can also use the app - when I did so a few months ago when we had an outage (tree down) it gave me an ETR and sent me a text message with status updates. Feel free to take a look at this help article: https://www.xfinity.com/support/articles/check-service-outage<https://us-east-2.protection.sophos.com?d=xfinity.com&u=aHR0cHM6Ly93d3cueGZpbml0eS5jb20vc3VwcG9ydC9hcnRpY2xlcy9jaGVjay1zZXJ2aWNlLW91dGFnZQ==&i=NWM2NmQ4MGVmMGQyZjYxNmUwOGU4ZDIw&t=L2hMU1grNVg2ejdSKzBOd1RacCtvU01naHA2ZG9SQWluRzliY1VRZDRXaz0=&h=f7d7f552a09f4684be9282b0980c3f92&s=AVNPUEhUT0NFTkNSWVBUSVa4W_XrGtx3Ajnr7Zxyq0IQZFZgu8f9tPFF4SoRdZDJkA> I didn’t see any local outages in the HFC network near your location – so you may want to contact the tech support line for the Metro-E service for investigation. Jason From: Dustin Sneath <dsneath@elkgroveparks.org> Date: Thursday, September 7, 2023 at 13:18 To: Jason Livingood <Jason_Livingood@comcast.com> Cc: "outages@outages.org" <outages@outages.org> Subject: Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs It is useless as an outage map, it just tells you "yep, it's out at your specific address, sorry about that". We're talking about a potentially widespread, infrastructure level issue affecting multiple towns... Not just "my Internet is out at home". Pretty sad when ComEd has you guys beat at, well, anything. (I know, I know, take it to -discuss) On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason <Jason_Livingood@comcast.com<mailto:Jason_Livingood@comcast.com>> wrote: Your family member can always check https://www.xfinity.com/support/status-map/<https://us-east-2.protection.sophos.com?d=urldefense.com&u=aHR0cHM6Ly91cmxkZWZlbnNlLmNvbS92My9fX2h0dHBzOi93d3cueGZpbml0eS5jb20vc3VwcG9ydC9zdGF0dXMtbWFwL19fOyEhQ1FsM21jSFgyQSFEd3RQZmdfQkxmRkl1d3FhN3h2d1k0a3Q3amRTQUdQcGhYQUZXOWYxMjkyQi1WR2pWdFFhcjJtYnktMUZnTDNxRDYxUVZkR1J1eEpXVFRBYXJNTm11NWVKeGtzdiQ=&i=NWM2NmQ4MGVmMGQyZjYxNmUwOGU4ZDIw&t=dTRxVUI2YlNoU3R1TWZyekZTRHpCS1N5Nzg2c0x4d2lWaWpRMWk5RDVkND0=&h=f7d7f552a09f4684be9282b0980c3f92&s=AVNPUEhUT0NFTkNSWVBUSVa4W_XrGtx3Ajnr7Zxyq0IQZFZgu8f9tPFF4SoRdZDJkA> and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app. Jason From: Outages <outages-bounces@outages.org<mailto:outages-bounces@outages.org>> on behalf of Dustin Sneath via Outages <outages@outages.org<mailto:outages@outages.org>> Reply-To: Dustin Sneath <dsneath@elkgroveparks.org<mailto:dsneath@elkgroveparks.org>> Date: Wednesday, September 6, 2023 at 21:49 To: "outages@outages.org<mailto:outages@outages.org>" <outages@outages.org<mailto:outages@outages.org>> Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR. Appears to affect a North/South line of communities stretching from O'Hare to Bridge view. That's all the info I have; if anyone can provide anything more technical that would be appreciated.
Unless the app provides at least a number of connections affected, and maybe an ETR and a ticket number, it's not going to be terribly useful to the people who are the audience on the Outages list -- who are largely expected to be people running networks As the old comic says: "Press hard, you are making 30,000 copies." If 30,000 people don't need their pagers to go off, it's time to move the thread to -discuss. Thanks, -- jr '<admin/>' a ----- Original Message -----
From: "Livingood, Jason via Outages" <outages@outages.org> To: "Dustin Sneath" <dsneath@elkgroveparks.org> Cc: outages@outages.org Sent: Thursday, September 7, 2023 2:45:11 PM Subject: Re: [outages] [EXTERNAL] Comcast Metro-E Chicago and Suburbs
Sorry you don’t like it. As I said you can also use the app - when I did so a few months ago when we had an outage (tree down) it gave me an ETR and sent me a text message with status updates. Feel free to take a look at this help article: https://www.xfinity.com/support/articles/check-service-outage
I didn’t see any local outages in the HFC network near your location – so you may want to contact the tech support line for the Metro-E service for investigation.
Jason
From: Dustin Sneath <dsneath@elkgroveparks.org> Date: Thursday, September 7, 2023 at 13:18 To: Jason Livingood <Jason_Livingood@comcast.com> Cc: "outages@outages.org" <outages@outages.org> Subject: Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs
It is useless as an outage map, it just tells you "yep, it's out at your specific address, sorry about that". We're talking about a potentially widespread, infrastructure level issue affecting multiple towns... Not just "my Internet is out at home".
Pretty sad when ComEd has you guys beat at, well, anything.
(I know, I know, take it to -discuss)
On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason < Jason_Livingood@comcast.com > wrote:
Your family member can always check https://www.xfinity.com/support/status-map/ and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app.
Jason
From: Outages < outages-bounces@outages.org > on behalf of Dustin Sneath via Outages < outages@outages.org > Reply-To: Dustin Sneath < dsneath@elkgroveparks.org > Date: Wednesday, September 6, 2023 at 21:49 To: " outages@outages.org " < outages@outages.org > Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs
Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR.
Appears to affect a North/South line of communities stretching from O'Hare to Bridge view.
That's all the info I have; if anyone can provide anything more technical that would be appreciated.
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participants (4)
-
Casey Johnson -
Dustin Sneath -
Jay R. Ashworth -
Livingood, Jason